Information Technology
Ticket Trak Upgrade
Ticket Trak Upgrade
| Estimated Completion | Date Completed | Action/Key User | |
| January 05 | |||
| Test TicketTrak Convesion | |||
| Perform test conversion on the TicketTrak database. | 01/31/05 | 02/01/05 | Steve McQueen |
| February 05 | |||
| Installation | |||
| Work with TicketTrak technicians with installation of new equipment. | 02/08/05 | 02/08/05 | Steve McQueen |
| Complete training of new server and application software | 02/11/05 | 02/11/05 | Steve McQueen |
| Install SQL Server software on TicketTrak server | 02/14/05 | 02/14/05 | Cardinal Technician |
| Upgrade of TicketTrak database | 02/18/05 | 02/17/05 | Cardinal Technician |
| Installation of new software and upgrade of Tickettrak database on TicketTrak server | 02/19/05 | 02/18/05 | Steve McQueen / Cardinal Technician |
| Installation of new client software on workstations | 02/19/05 | 02/18/05 | Steve McQueen |
| Configure new system settings and defaults | 02/19/05 | 02/23/05 | Steve McQueen / Dot Helms |
| Verify converted data | 02/25/05 | 02/25/05 | Steve McQueen / Cardinal Technician |
| Clean up database and remove any duplicate entries | 02/19/05 | 02/23/05 | Dot Helms |
| Installation of new software on Epson handhelds | 02/25/05 | 02/25/05 | Steve McQueen / Cardinal Technician |
| System goes live | 02/25/05 | 02/25/05 | Steve McQueen |
