Troy University Trojan Web Express
Help Desk Request

Do not use this form for Blackboard or Email Problems

If you have issues other than Trojan Web Express problems, please follow this link to the help desk form.

Directions
To request assistance with Trojan Web Express, complete the form below. Please provide us with as many details as possible. It may take up to 1 business day to respond to your call. You may also call 1-800-227-4051 for assistance with password resets.

Your initial password is the last four digits of your Social Security Number.

(Required fields are bold.)
Personal Information

First Name


Middle Name or Maiden Name


Last Name

Trojan Web Express User ID (This is also your E-Mail and Blackboard user name.)


Birthday (Use MM/DD/YYYY format)


Phone Number (Please include area code.)

Troy University Email Address (Enter "None" if you do not know your Troy University Email address.)


Alternate Email Address (Enter "None" if you do not have an alternate Email address.)


Student/Employee ID Number (This is NOT your Social Security Number.)

NOTE: If you do not know your student/employee ID number click here.

What Campus/Site are/were you Attending?

Are you a Student or Faculty/Staff?
Student Staff Faculty Other

Computer Operating System
Windows XP Windows VISTA Windows 2000 Windows 98 Windows 95 MAC OS X MAC OS 9 MAC OS 8 Other

Web Browser
FireFox Netscape Opera Safari IE 5.5 IE 6 IE 7 Other

Do you have any Web browser toolbars enabled. (Google, Yahoo, Hotbar, etc)
Yes No

If yes, which one(s)

Anti-Virus Software
McAfee Norton AVC Other

Have you ever been able to access or login to Trojan Web Express?
Yes No

Which Web site are you coming from to access Trojan Web Express?(Blackboard, www.troy.edu, dothan.troy.edu, montgomery.troy.edu, etc...)

Please provide a detailed description of the assistance you require with Trojan Web Express.