Frequently Asked Questions

Below are a collection of questions and answers that provide more information about the Microsoft System Configuration Manager.


Basics

What is Microsoft System Configuration Manager

Employees

System Center Configuration Manager (SCCM) is a desktop management tool offered by Microsoft. SCCM enhances the power of Active Directory. With this power, technology managers can remotely perform the following:

  • Operating System Deployment
  • Power Management
  • Inventory - hardware and software
  • Patching - Microsoft updates, third-party software, and in-house
  • Increase end-user productivity

 

How is the Configuration Manager agent installed?

Employees

Your IT support group will enroll your Troy issued device remotely.

 

Is my device enrolled in Configuration Manager?

Employees

To find out if your TROY-issued device is enrolled, look for the Configuration Manager object found in the Windows Control Panel. Additionally, you may look for a Configuration Manager category in your Windows start menu.

 

What is Software Center?

Employees

The Software Center application is similar to a mobile device app store (such as Google Play or the Apple App Store), but it provides customized content for University Windows systems. This content includes access to university approved software, maintenance task scheduling, support options, and other documentation. The Software Center gives department or college the flexibility of choosing what to install and when to install it.

The Software Center is managed and maintained by Troy IT department. If you would like to see something added, please submit a request through the helpdesk, http://helpdesk.troy.edu/

 

Can I connect to Software Center when I am off-campus?

Employees

For Software Center to function, the device must be on the University network.

 

What changes does the installation of Configuration Manager make to a PC?

Employees

Configuration Manager installs the agent to your PC. The agent runs in the background and will not interfere with the operation of your computer. Additionally, Configuration Manager installs the Software Center application and the Configuration Manager control panel object.

 

Can my university laptop or desktop be upgraded to Windows 10?

Employees

Your device will need to meet the minimum requirements. Your machine will not be upgraded if it does not meet the requirements.

 

How will software be installed on my computer?

Employees

Most software installations will be initiated through the Software Center application. IT may also push software as needed/requested. IT will not distribute software unless requested to do so by the end-user, department, or college.

 

Will I still have Administrative access to my PC?

Employees

There will be no automatic changes to the privileges of your user account by enrolling in Configuration Manager.

 

What applications are not supported by Windows 10?

Employees
  • DeepFreeze 7.7 or older
  • PearsonVue
  • EMS Client
  • Compass
  • Zen Microscopes

 

I have software that will not run on Windows 10, what should I do?

Employees

Please place a helpdesk ticket at: http://helpdesk.troy.edu/ and select Windows 10 and our team will contact you.

 

What if I have other questions?

Employees

For more information please contact the helpdesk at: http://helpdesk.troy.edu/

 

GOVERNING POLICIES

Administrators and Technicians adhere to any policy set forth by the University in regards to computers and electronic information systems.

http://it.troy.edu/policies/