The Web Team is an internal reference often used to refer to staff members that belong to the Web Division of the Information Technology department. The team is a collection of individuals tasked with maintaining and continuously enhancing the University Web presence. Responsibilities include typical maintenance tasks as well as the design of new sites. Team members frequently contact University staff to request new content. The Web Team works in cooperation with other IT divisions as well as other groups throughout the university.
You may contact the Web Team by sending an e-mail to email@example.com or by calling 1-334-670-HELP (4357). Most members of the Web Team work from the IT facility at the Troy Campus in Troy, Alabama.
We directly manage the majority of Web content but not all of it. The Web Team manages most areas of www.troy.edu and trojan.troy.edu, with a few exceptions. In addition, many Web-based services, such as Trojan Web Express and Office 365, are not managed by the Web Team though we do provide branding assistance and we can forward any concerns regarding these services to the appropriate staff.
The www.troy.edu Website is primarily intended for prospective students and other external audiences. The site may also be referred to as the "Marketing Website", which is its core purpose. The layout and design of the site is determined by Marketing and Communication. The Web Team handles maintenance tasks and publishes content to the www.troy.edu Website. However, content approval and design changes are at the discretion of Marketing and Communication. Requests submitted via the Helpdesk will be sent to IT but in some cases the requests will be forwarded to Marketing and Communication for review prior to publishing.
The trojan.troy.edu Website (Trojan) serves as the core location for Web content relevant to current faculty, staff and students. The layout and design is determined by IT. The Web Team performs standard maintenance tasks with this site and publishes content based on requests submitted via the Helpdesk.
Updates to IT managed Websites (including most areas of trojan.troy.edu and www.troy.edu) should be submitted via our Helpdesk. If you are not sure what information to provide, or have other questions, please send an inquiry to firstname.lastname@example.org for assistance. A list of areas managed by IT staff is available on our Current Websites page.
Faculty Websites are hosted on Spectrum (spectrum.troy.edu). They are not hosted on the other servers, such as trojan.troy.edu, but we are permitted to link from departmental pages to faculty pages on Spectrum. Faculty may request an account by completing a Helpdesk request. You may also visit the Spectrum Homepage for more information.
A form that will be printed and mailed can be submitted as a PDF file and posted to a Helpdesk ticket for your Webmaster.
A request to have a form that collects data online will need to be created and managed by IT. To initiate this type of request please submit a Helpdesk ticket or send an e-mail to email@example.com.
Note that there are restrictions on the collection of private data including Social Security Numbers and Birth Dates that will apply to both types of forms.
Yes. IT will need to review the file size, content, and format before it can be published.
Embedding of YouTube videos may also be permitted if they are hosted in official, University owned accounts.
The majority of content must be located on www.troy.edu or on trojan.troy.edu. IT staff will assist with determining where the content should be published. Official content includes division, department, and program information. These Websites adhere to specific templates (layout and design).
This type of content cannot be located on Spectrum or other third-party Websites. Individual faculty pages may be on Spectrum and student organizations (excluding SGA) may be placed on Prism.
Trojan was developed as a location for content that is primarily relevant to current faculty, staff, and students at the University. In general, the information is associated with internal operations. Information intended for prospective students will generally be located on www.troy.edu.
Faculty, staff, and students should use the Helpdesk system and provide as many details as possible. All others may use the Website Feedback form or send an e-mail to firstname.lastname@example.org. Please include the problem that you have identified as well as the Web address where the issue was discovered.
The Helpdesk provides the option to include a typed note. In addition, file attachments can be added. In most cases, larger amounts of content can be submitted in Word documents or as PDF. Photos will also be accepted.
In some cases users with several large files may need to post multiple updates to a ticket. In rare cases media may need to be hand-delivered on CD or DVD format. Please contact a member of the Web Team if you need to arrange another method of delivery for large files.
Please contact Marketing and Communication regarding the official use of social networking services.
Yes. You will need approval from your supervisor and the site must belong to your department. Note that if a separate profile has not been established for your specific department then you will only have access to data that begins the day your request was submitted. The Website where the pages will be hosted must support analytics and the ability to provide access to other users.
If you anticipate needing statistics in the near future for reporting purposes we highly recommend that you submit your request as soon as possible. For more information please submit a Helpdesk ticket or send an e-mail to email@example.com.