Frequently Asked Questions (FAQ)

Listed below is a series of questions that we are frequently asked. Click on a question to view the answer.

General

What kind of Helpdesk support Information Technology provide students?

Information Technology assists students with connecting to the network and installing and updating anti-virus software provided by the University. The Helpdesk will provide assistance with connecting to the campus network, but it does not fix student computers. To have a computer repaired the student must contact a third-party for assistance. Residential students should report problems with connecting to the network or with e-mail by going to http://helpdesk.troy.edu and submitting a Help Desk request.

Submit a Helpdesk Request

 

Are there any OPEN labs for general student use?

Please reference the link below for information on computer labs for student use.

Computer Labs

 

Should a student have a desktop computer or a notebook computer?

This depends on how the student will use one's computer. For example, if the student expects to travel a lot or work on assignments on a computer with a group of fellow classmates then a student may prefer a notebook computer. If a student plans to only use the computer in one's room than a desktop computer may be more practical.

A desktop computer is typically less expensive than a notebook in relation to the amount of computing power each is capable of. Desktop computers are easier to upgrade and the parts generally cost less to replace.
Notebook computers are portable and can be used in facilities across campus such as the library or outdoors. However, since they are portable they are also more vulnerable to theft. A notebook computer requires much less space than a desktop.

 

Should a student have a DVD/CD burner in one's computer?

It's not required, but a DVD/CD burner is an excellent addition to any computer system and most computers include a DVD burner or a CD burner. A DVD-ROM stores more data than a CD-ROM. Students are encouraged to regularly backup all important data, especially course assignments such as research papers to CD or DVD.

 

Can a student use a USB memory stick/thumb drive/flash drive on campus?

Yes. Students may use USB drives in the computer labs and are encouraged to do so. USB drives are less prone to failure caused by manufacturing defects or physical damage. However, it is not uncommon for a student to lose a USB drive due to the small sizes of these devices so one must be careful to remember to remove it from a computer after use and keep track of its location.

 

Can my student use an Apple computer on campus?

Yes. However, the Information Technology department may not be able to provide support depending on the assistance required. When contacting the Helpdesk for assistance you must indicate what operating system your computer uses.

OS X, the current operating system for Macintosh computers is compatible with our campus network.

 

How does a student reset a password for an account?

The student must contact the appropriate university staff member responsible for each service, except Trojan Web Express. Visit the Password Reset section of the Web Express page for more details.

 

Does the University offer purchasing discounts to the student?

Yes.

More Information about discounts

Internet/Network

What can a student do with one's internet access?

A student may use Internet access provided by Troy University for academic purposes. Of course, we realize that students like to surf the Web, chat, play games, and perform various other activities on the Internet. Academic use is given priority.

Many non-academic uses are not prohibited but are also not supported by the Information Technology department and may be classified as low-priority. Activities that are in violation of the university's terms of use and/or are illegal will be blocked.

Peer-to-peer (P2P) file sharing services such as Kazaa, Morpheus, eDonkey, etc. are blocked. Information Technology makes every attempt to ensure that students have free access to the Internet. However, P2P services are often used to download illegal/copyright content including commercial software applications, music, and pornography. While it is recognized that there are some legitimate uses of these programs such is rarely the case. Ultimately, P2P networks pose a significant security risk to the university and its students.

What does a student need to connect to the Internet?

A student must have a computer with an ethernet network connection, which is can be verified by looking for a port on usually located on the rear of a computer. The port looks similar to a phone connection but is larger. The network card is sometimes referred to as a Local Area Network (LAN) card.

To connect the card to our network a student will need an ethernet network cable. The cable usually needs to be about 5' to 7' in length but may need to be longer depending on how far the computer will be from the network jack in the student's room.

For wireless connectivity the student will need a computer with a compatible wireless network card.
Additional software requirements must be met as outlined in the Software section. For more information about connecting to our network please visit the page linked below.

Internet Access

 

Do the dorms have Internet connectivity?

Yes. There is one connection (Ethernet 10/100Mbps) per bed in each dorm room. All network jacks on campus are orange in color.

Does the University support messaging programs such as Live Messenger or AOL?

Messaging programs may be used. However, support for these applications is limited.

Does the campus provide wireless Internet access?

Yes. Wireless Internet access is provided at various locations throughout each campus. Please visit the page below for details.

Wireless Internet Access

 

Can a student play video games over the Internet?

The use of the campus network for non-academic purposes such as playing video games is not an essential function of our network. Network resources that might be used for online gaming services will be given a significantly lower priority than those used for academic purposes. A particular gaming service or video game may or may not work on campus. Online gaming services that students pay for may not be accessible on campus.

Are there limitations regarding the types of devices that can be connected to the network?

Yes. Support is provided for connecting your personal computers to the campus network. If other devices are connected, they could impede other student connections to the network and may result in being blocked from network connectivity. Most commonly, Wireless Routers and Internet Connection Sharing can prevent multiple students from connecting properly to the campus network.

If wireless is not available in the dorm room my student will be living in, can he/she install a wireless router?

No. Installing a wireless router can not only cause connectivity issues within the ResNet, but once discovered will be blocked from the network.

With a new technology being implemented, Network Authenticated Login, each device will have certain criteria that must be met in order for that device to connect to the University's Network. This login will consist of the students e-mail userID and e-mail password. This will help to eliminate issues caused by external devices, such as wireless routers, from causing problems on the University's Networks.

NOTE: No Equipment other than a Personal Computer should ever be connected to the Troy University Network.

Software

What type of software does the university provide for students?

Troy University provides each residential student with the right to install and use anti-virus software.

Software Information

 

What software programs does a student need?

The Microsoft Office Suite is the standard office suite at Troy University. Most instructors expect assignment related files to be in a Microsoft Office format, and many require it. Microsoft Office is not provided to students by the university, but it may purchased at an academic price through the university bookstore at a substantially discounted rate.

Some courses may utilize additional software applications. We recommend that each student contact one's instructor to learn if any software will be required. Typically, if a student must use a specific application for a course then access to that application will be provided on computers in a computer lab. However, it is often convenient for a student to purchase one's own software licenses for course software in order to work on assignments at times when the labs may be closed or simply to work in the privacy of one's room.

What does a student need to do to ensure one's computer is up-to-date and virus free?

Windows users should ensure that they keep their Windows Updates current and anti-virus updated. Run a periodic check once a week to make sure that they are as current as possible.

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