Frequently Asked Questions (FAQ)
Listed below is a series of questions that we are frequently asked. Click on a question to view the answer.
- What kind of Helpdesk support does Information Technology provide students?
- Are there any OPEN labs for general student use?
- Should a student have a desktop computer or a notebook computer?
- Should a student have a DVD/CD burner in one's computer?
- Can a student use a USB memory stick/thumb drive/flash drive on campus?
- Can my student use an Apple computer on campus?
- How does a student reset a password for an account?
- Does the University offer purchasing discounts to students?
- What can a student do with one's Internet access?
- What does a student need to connect to the Internet?
- Do the dorms have Internet connectivity?
- Does the University support messaging programs such as Live Messenger or AOL?
- Does the campus provide wireless Internet access?
- Can a student play video games over the Internet?
- Are there limitations regarding the types of devices that can be connected to the network?
- If wireless is not available in the dorm my student will be living in, can he/she install a wireless router?
- What type of software does the university provide for students?
- What software programs does a student need?
- What does a student need to ensure one's computer is up-to-date and virus free?
What kind of Helpdesk support Information Technology provide students?
Information Technology assists students with connecting to the network and installing and updating anti-virus software provided by the University. The Helpdesk will provide assistance with connecting to the campus network, but it does not fix student computers. To have a computer repaired the student must contact a third-party for assistance. Residential students should report problems with connecting to the network or with e-mail by going to http://helpdesk.troy.edu and submitting a Help Desk request.
Are there any OPEN labs for general student use?
Please reference the link below for information on computer labs for student use.
This depends on how the student will use one's computer. For example, if the student expects to travel a lot or work on assignments on a computer with a group of fellow classmates then a student may prefer a notebook computer. If a student plans to only use the computer in one's room than a desktop computer may be more practical.
A desktop computer is typically less expensive than a notebook in relation to the amount of computing power each is capable of. Desktop computers are easier to upgrade and the parts generally cost less to replace.
Notebook computers are portable and can be used in facilities across campus such as the library or outdoors. However, since they are portable they are also more vulnerable to theft. A notebook computer requires much less space than a desktop.
It's not required, but a DVD/CD burner is an excellent addition to any computer system and most computers include a DVD burner or a CD burner. A DVD-ROM stores more data than a CD-ROM. Students are encouraged to regularly backup all important data, especially course assignments such as research papers to CD or DVD.
Yes. Students may use USB drives in the computer labs and are encouraged to do so instead of 3.5" floppy diskettes. USB drives are less prone to failure caused by manufacturing defects or physical damage. However, it is not uncommon for a student to lose a USB drive due to the small sizes of these devices so one must be careful to remember to remove it from a computer after use and keep track of its location.
Yes. However, the Information Technology department may not be able to provide support depending on the assistance required. When contacting the Helpdesk for assistance you must indicate what operating system your computer uses.
OS X, the current operating system for Macintosh computers is compatible with our campus network.
A student may use Internet access provided by Troy University for academic purposes. Of course, we realize that students like to surf the Web, chat, play games, and perform various other activities on the Internet. Academic use is given priority.
Peer-to-peer (P2P) file sharing services such as Kazaa, Morpheus, eDonkey, etc. are blocked. Information Technology makes every attempt to ensure that students have free access to the Internet. However, P2P services are often used to download illegal/copyright content including commercial software applications, music, and pornography. While it is recognized that there are some legitimate uses of these programs such is rarely the case. Ultimately, P2P networks pose a significant security risk to the university and its students.
A student must have a computer with an ethernet network connection, which is can be verified by looking for a port on usually located on the rear of a computer. The port looks similar to a phone connection but is larger. The network card is sometimes referred to as a Local Area Network (LAN) card.
To connect the card to our network a student will need an ethernet network cable. The cable usually needs to be about 5' to 7' in length but may need to be longer depending on how far the computer will be from the network jack in the student's room.
For wireless connectivity the student will need a computer with a compatible wireless network card.
Additional software requirements must be met as outlined in the Software section. For more information about connecting to our network please visit the page about Internet Access.
Yes. There is one connection (Ethernet 10/100Mbps) per bed in each dorm room. All network jacks on campus are orange in color.
Messaging programs may be used. However, support for these applications is limited.
Yes. Wireless Internet access is provided at various locations throughout each campus. Please visit the Wireless Internet section of the Internet Access page for details.
The use of the campus network for non-academic purposes such as playing video games is not an essential function of our network. Network resources that might be used for online gaming services will be given a significantly lower priority than those used for academic purposes. A particular gaming service or video game may or may not work on campus. Online gaming services that students pay for may not be accessible on campus.
Yes. Support is provided for connecting your personal computers to the campus network. If other devices are connected, they could impede other student connections to the network and may result in being blocked from network connectivity. Most commonly, Wireless Routers and Internet Connection Sharing can prevent multiple students from connecting properly to the campus network.
No. Installing a wireless router can not only cause connectivity issues within the ResNet, but once discovered will be blocked from the network.
With a new technology being implemented, Network Authenticated Login, each device will have certain criteria that must be met in order for that device to connect to the University’s Network. This login will consist of the students e-mail userID and e-mail password. This will help to eliminate issues caused by external devices, such as wireless routers, from causing problems on the University’s Networks.
NOTE: No Equipment other than a Personal Computer should ever be connected to the Troy University Network.
Troy University provides each student with the right to install and use anti-virus software. Click here for more information.
The Microsoft Office Suite is the standard office suite at Troy University. Most instructors expect assignment related files to be in a Microsoft Office format, and many require it. Microsoft Office is not provided to students by the university, but it may purchased at an academic price through the university bookstore at a substantially discounted rate.
Some courses may utilize additional software applications. We recommend that each student contact one's instructor to learn if any software will be required. Typically, if a student must use a specific application for a course then access to that application will be provided on computers in a computer lab. However, it is often convenient for a student to purchase one's own software licenses for course software in order to work on assignments at times when the labs may be closed or simply to work in the privacy of one's room.
Windows users should ensure that they keep their Windows Updates current and anti-virus updated. Run a periodic check once a week to make sure that they are as current as possible.