Student E-mail Accounts

A student's university e-mail address is the official point of communication for all university business conducted with the student.

Troy University ePolicy, Section 426

All Troy University students are required to have and check a Troy University e-mail account. This account should be used for all official Troy University electronic correspondence. Once you have registered for classes your e-mail account will be created within 48 hours. Your e-mail address is the same as your Trojan Web Express ID. If you do not know your Trojan Web Express ID, follow this link:


Find Your E-mail Address


Your password is the same as your Trojan Web Express password.

Your initial password (PIN) is the First Letter of your First Name (capital) + First Letter of your Last Name (lowercase) + 8 digit birthdate (MMDDYYYY).

If you continue to have difficulty, send an e-mail to or contact the Helpdesk at 1-334-670-HELP (4357).

Students have a mailbox size limit of 50 GB.

Listed below are examples of the types of communication from the university that a student may receive via one's e-mail account:

  • tuition payment reminders
  • notification of special events
  • course instructions and assignments
  • temporary Web Express Password


Learn more about student e-mail accounts and Office 365.