The team is a collection of individuals tasked with maintaining and continuously enhancing the University websites. Responsibilities include typical maintenance tasks as well as the design of new sites. Team members frequently contact University staff to request new content. The Web Division works in cooperation with other IT divisions as well as other groups throughout the university.
You may contact the Web Division by sending an e-mail to email@example.com or by calling 1-334-670-HELP (4357). Most members of the Web Division work from the IT facility at the Troy Campus in Troy, Alabama.
The www.troy.edu Website is primarily intended for prospective students and specific external audiences. The site may also be referred to as the "Marketing Website", which is its core purpose. The layout and design of the site is determined by Marketing and Communication. The Web Division handles maintenance tasks and publishes content to the www.troy.edu Website. However, content approval and design changes are at the discretion of Marketing and Communication. Requests submitted via the Helpdesk will be sent to IT but in some cases the requests will be forwarded to Marketing and Communication for review prior to publishing.
The trojan.troy.edu Website (Trojan) serves as the core location for Web content relevant to current faculty, staff and students. The layout and design is determined by IT in cooperation with administrative and academic units. The Web Division performs standard maintenance tasks with this site and publishes content based on requests submitted via the Helpdesk.
A form that will be printed and mailed can be submitted as a PDF file and posted to a Helpdesk ticket for your Webmaster.
Note that there are restrictions on the collection of private data including Social Security Numbers and Birth Dates that will apply to both types of forms.
Yes. IT will need to review the file size, content, and format before it can be published.
Embedding of YouTube videos may also be permitted if they are hosted in official, University owned accounts.
The majority of content must be located on www.troy.edu or on trojan.troy.edu. IT staff will assist with determining where the content should be published. Official content includes division, department, and program information. These Websites adhere to specific templates (layout and design).
This type of content cannot be located on Spectrum or other third-party Websites. Individual faculty pages may be on Spectrum.
Trojan was developed as a location for content that is primarily relevant to current faculty, staff, and students at the University. In general, the information is associated with internal operations. Information intended for prospective students will generally be located on www.troy.edu.
The Helpdesk provides the option to include a typed note. In addition, file attachments can be added. In most cases, larger amounts of content can be submitted in Word documents or as PDF. Photos will also be accepted.
In some cases users with several large files may need to post multiple updates to a ticket. In rare cases media may need to be hand-delivered on CD or DVD format. Please contact a member of the Web Team if you need to arrange another method of delivery for large files.
Yes. You will need approval from your supervisor and the site must belong to your department. Note that if a separate profile has not been established for your specific department then you will only have access to data that begins the day your request was submitted. The Website where the pages will be hosted must support analytics and the ability to provide access to other users.
If you anticipate needing statistics in the near future for reporting purposes we highly recommend that you submit your request as soon as possible. For more information please submit a Helpdesk ticket or send an e-mail to firstname.lastname@example.org.