TROY - Information Technology - TROY IT Orientation

IT Site

TROY’s IT site for students is https://it.troy.edu/students. It contains information about the services we provide, policies, and whom to contact when a student requires assistance with an Information Technology service.

To find answers to common questions you may visit the Frequently Asked Questions. Solutions to many other issues not addressed in our FAQ are available in our Helpdesk Knowledgebase.

Students may also contact IT’s helpdesk at 334-670-HELP(4357) or submit a Helpdesk ticket at https://helpdesk.troy.edu

IT Helpdesk

Visit https://helpdesk.troy.edu to submit Helpdesk tickets and view knowledge base articles.

The Helpdesk includes a service catalog that includes all services supported by the Helpdesk organized into categories.

If you are unable to find the service you are looking for, use the search feature to search the Helpdesk.

Computer Labs

Under the Students menu on the IT website, you will find a listing of all computer labs on each campus.

MY Portal (my.troy.edu)

In early 2019 TROY IT launched the my.troy.edu site (MY portal) in conjunction with the launch of Marketing and Communication’s new troy.edu website. These two efforts provide different groups of people with information that is specific to their needs. The troy.edu website offers content intended primarily for prospective students and the community, while the MY portal provides direct access to information and services for current students, faculty and staff.

The MY portal supports single sign-on, which means that authorized users that have logged into MY will also be able to access many services without logging into each one again, individually, including Canvas, Troy University Self-Service, Helpdesk and more.

As a new student at TROY, the MY portal is your resource for information.

MY Homepage

The homepage at https://my.troy.edu/index.html, which is the first page that users will see after logging into the website, carries over the spirit of the previous “Trojan Hub” page, which featured large “tile” links to important services. Over the years we’ve found this layout to be preferred by most of our users; the links contained on this page were selected based on the percentage of traffic that they received.

SOS Notifications

Notifications that were previously only available directly on the sos.troy.edu website are displayed, automatically, across all pages of the MY portal. For example, on-going service issues or critical safety alerts are displayed in all pages, when activate. Important notifications provide full details of the outage or safety event, from directly in MY.

Site-Wide Notifications

Each page includes an area where important notices are displayed such as links to streamed events, critical information about new technology deployments and activities that impact the university-wide community.

Troy University Communication Methods

The Troy University Communications Methods page refers to all electronic services used by the university to communicate with its constituents. Some of these services are regularly used to communicate directly with faculty, staff, and students (Trojan E-mail, Self-Service) while others are only used in emergency situations (Omnilert, SOS Website, Network Authentication).

SOS - Safety Notices and System Alerts

TROY provides information regarding safety notices and system alerts via the SOS website. Safety notices are also sent via email and/or text message through Omnilert. Alerts include, but are not limited to, weather, building safety, etc. SOS notices are also sent through the TROYUSOS Twitter account . All TROY users automatically have an Omnilert account (accessed by using their TrojanPass credentials) from which they will receive notices to their TROY email account. Students are encouraged to sign up for text alerts to receive notifications as soon as they are issued. For more information on how to manage notices, please visit the knowledge base at helpdesk.troy.edu.

TROJANTIP - Keep Campus Safe

See SOMETHING. Say SOMETHING.

Text TROJANTIP and your message to 79516

Go to sos.troy.edu to update your information and provide additional ways to be contacted.

TrojanTXT Messaging Service

TrojanTXT is available for students to sign up. TrojanTXT is an SMS communication service that will swiftly notify students of a number of Student Services topics and deadlines such as: registration dates, financial aid deadlines, drop/add dates, and billing. Please place a helpdesk ticket to send a TrojanTXT to students. Currently, we have over 5,000 students signed up to receive TrojanTXT SMS messages.

Anti-Virus Software

All residential students will have access to a copy of the new Trellix for use on their personal Microsoft Windows PCs, along with updates. This software protects against virus, trojans, worms, and other forms of malware.

Download Anti-Virus Software

Security

It is very important that you maintain the security of your computer and personal information. With proper software maintenance you can greatly reduce the risk of becoming a victim of identity theft.

Never share your passwords for Information Technology services such as Trojan E-Mail, Self-Service, or Canvas with anyone.

Security Best Practices

Never share your password. Never!
Don’t talk to strangers!
- It sounds silly, but phishing can be an email or a phone call.
Always use a unique password for each account, if this is an option.
- Use a password manager to help you keep track, don’t write them on a sticky.
Use privacy settings on social websites and review them often.
Before sharing anything online, remember…what happens on the web, stays on the web.
Limit your use of public Wi-Fi.
- Consider waiting to access sensitive accounts until you are at home.
Update your devices and your antivirus software regularly.

TROY Technology Policies

Students are encouraged to review TROY's Residential Network (RESNET) Policy and other technology policies that govern the use of electronic resources.

Residential (RESNET) Policy

University Technology Policies

Internet Access

All students must ensure their computers have updated anti-virus software and system updates are current before connecting to our network. Failure to properly protect a computer may result in the computer becoming infected with malware and possibly being blocked from the network.

You can visit the Software section for information about anti-virus and related software.

Please read about Troy’s Network Authenticated Login System, which is how a student will gain access to TROY’s network

Microsoft 365

Microsoft 365 is Troy University’s official email and is provided to all registered students of Troy University. Your O365 account includes your University email account along with the online version of the Microsoft Office Suite. Users also have the option to install the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, on up to 5 of your personal devices. You may access your account and the online version of Microsoft Office at https://www.outlook.com/troy.edu.

Mobile Devices

Microsoft’s core apps are available for download from the mobile app store on supported devices & platforms.

TrojanPass Account

What is a TrojanPass account?

This account is known as a single sign-on (SSO) account. The same username and password will give you access to many services including:

TROY Email, Canvas, Self-Service, Self-Service, the Helpdesk and Microsoft 365 Apps. You can view a full list of services at https://reset.troy.edu/.

You can also visit https://reset.troy.edu to reset or change your password.

Phishing Best Practices

Think Before You Click!

Attackers will create a sense of “Panic” or “Urgency” to rush you into making a mistake

Use good judgement

Does it say it’s “official” but use a personal address? (Gmail/Yahoo/Hotmail)
Grammatical/Spelling errors?
Sensitive Data?

Precautions

Hover over the link
Background page
Report in Outlook:
- Desktop application: Click Report Message → Phishing
- Web browser: Click Report → Report as phishing
- Mobile devices: Select the three dots ... in the top right → Phishing

TROY Mobile App

Access to Canvas online courses
View Trojan transportation services
Ask TROY feature
Receive notifications
Easy access to important university services
Scores, schedules, and news for the TROY Trojans!

For more information, and to download the app, which is available for Android and iOS, visit it.troy.edu/mobile.

What is Two-Factor Authentication?

2-Factor authentication immediately increases your account security by requiring a second method of verification to prove your identity when signing into your TROY M365/Email account.

Methods:

Microsoft Authentication
- Approve sign-ins from a mobile app using push notifications
SMS & Voice
- Receive a code on your mobile phone via SMS or voice call • Hardware Tokens
Hardware Tokens
- Automatically generate a one-time passcode from a physical device
Software Tokens
- Use the Microsoft Authenticator app or other 3rd party apps to generate a verification code

Benefits:

Protects your identity
Ensures your account is less likely to be compromised

Canvas

Canvas is the learning management system used to access your courses online. In Canvas, you can access course announcements, assignments, and grades. You can also utilize the Inbox to communicate with your instructor.

For additional information about Canvas visit, https://it.troy.edu/canvas/

Canvas Student

Do you want to check your course on the go? The Canvas Student app is also available for download in both the app stores.

If you need technical assistance with Canvas, please put in a helpdesk ticket selecting Teaching and Learning.

Registration

Students seeking information about how to register for courses can find step-by-step instructions and links to additional resources, including videos and training documents in our centralized registration information site:

register.troy.edu