Remote Productivity Tools

Troy University provides access to several tools that can be used to enhance productivity and collaboration from a distance. Capabilities include course delivery, document sharing and teleconferencing. The Helpdesk is available Monday - Friday, 7:00 a.m. - 9:00 p.m., Saturday, 10:00 a.m. - 3:00 p.m., and Sunday, 1:00 p.m. - 6:00 p.m. (Central Time). You can reach the Helpdesk by phone at 334-670-HELP (4357).

Faculty and staff must login to the Helpdesk in order to access many of the help and service request links included below.


A Learning Management System for providing online course delivery including support for groups and discussion boards.

An Academic Services Associate (ASA) will be provided for each course to help answer questions related to student service questions.

Visit this link to request Canvas support.

Login Help

Office 365

Access the full suite of Office 365's online services, including OneNote, SharePoint, Yammer, Word, Excel and more.

Visit this link to request Office 365 support.

Login Help


Troy University's official communications system for students, faculty and staff. Accessible from your device or via the web.

Visit this link to request email support.

Login Help


Host video conferencing meetings with participants joining via phone and computer. Presenters can share screens and collaborate with attendees in real time.

Visit this link to request WebEx support.

Login Help


Backup and access your files from anywhere. Via OneDrive, you can securely share files with others and collaborate on the same document without the need to circulate different revisions via email.

Visit this link to request OneDrive support.

Login Help


Group messaging and collaboration tool that offers chat, file sharing, teleconferencing and screen sharing capabilities directly integrated into your Office 365 services.

Visit this link to request Teams support.

View the Quick Start guide.

Login Help

Adobe Sign

Complete and digitally sign documents from a distance, without printing a single form.

Visit this link to request Adobe Sign support.

Login Help

Canvas Mobile Apps

Easily access your online courses from the Canvas mobile apps. Two apps are available: Canvas Student and Canvas Teacher.


TROY Mobile App

Quickly access key resources from your mobile device, including Self-Service, Canvas, email, calendars and more.



Receive assistance from our Knowledgebase or by requesting support.



This service is used to provide remote assistance to faculty and staff. This link only needs to be used if instructed to do so by a support representative.



Website hosting space available to faculty for publishing self-built websites. Many faculty have websites serving as supplemental resources for their courses.

Visit Sign Up

Adobe Creative Cloud for Students

Adobe is offering students temporary at-home access to Creative Cloud until May 31st. Sign up required to activate; access provided within 24 hours of registration.

Instructions for Accessing Your Account

Sign Up Support


Faculty and staff can check their voicemail messages from any location. In addition, they can sign up to have new voicemail messages sent to their TROY email as an audio recording.

Sign Up Help

Best Practices for Working Remotely

Best practices for maintaining productivity, effective use of communication tools and cybersecurity tips for remote workers.

Learn More

Training Opportunities

Training Offerings

WebEx Tips

Joshua Coates - Presenter

In this WebEx training, you will learn to:

  • Navigate the WebEx Interface
  • Schedule and Manage Online Meetings with Colleagues, Students, and Prospects
  • Collaborate with Contacts, Colleagues, and Students
  • Share Content During a Meeting or Class
  • Create and Share Recordings

Sign Up

OneDrive - Never Lose Data Again

Garrett Davies - Presenter

Learn more about Microsoft backup and collaboration tool, OneDrive and how to never lose documents again!

Sign Up

Additional Resources