Remote Productivity Tools
Troy University provides access to several tools that can be used to enhance productivity and collaboration from a distance. Capabilities include course delivery, document sharing and teleconferencing. The Helpdesk is available Monday - Friday, 8:00 a.m. - 5:00 p.m. (Central Time). You can reach the Helpdesk by phone at 334-670-HELP (4357).
A Learning Management System for providing online course delivery including support for groups and discussion boards.
An Academic Services Associate (ASA) will be provided for each course to help answer questions related to student service questions.
Visit this link to request Canvas support.Login Help
Access the full suite of Microsoft 365's online services, including OneNote, SharePoint, Yammer, Word, Excel and more.
Visit this link to request Microsoft 365 support.Login Help
Troy University's official communications system for students, faculty and staff. Accessible from your device or via the web.
Visit this link to request email support.Login Help
Host video conferencing meetings with participants joining via phone and computer. Presenters can share screens and collaborate with attendees in real time.
Visit this link to request WebEx support.Login Help
Backup and access your files from anywhere. Via OneDrive, you can securely share files with others and collaborate on the same document without the need to circulate different revisions via email.
Visit this link to request OneDrive support.Login Help
Group messaging and collaboration tool that offers chat, file sharing, teleconferencing and screen sharing capabilities directly integrated into your Office 365 services.
Visit this link to request Teams support.Login Help
Complete and digitally sign documents from a distance, without printing a single form.
Visit this link to request Adobe Sign support.Login Help
Easily access your online courses from the Canvas mobile apps. Two apps are available: Canvas Student and Canvas Teacher.Download
Quickly access key resources from your mobile device, including Self-Service, Canvas, email, calendars and more.Download
This service is used to provide remote assistance to faculty and staff. This link only needs to be used if instructed to do so by a support representative.Connect
Adobe Creative Cloud for Students
Adobe is offering students temporary at-home access to Creative Cloud until July 6, 2020. Sign up required to activate; access provided within 24 hours of registration.
Instructions for Accessing Your AccountSign Up Support
Best practices for maintaining productivity, effective use of communication tools and cybersecurity tips for remote workers.Learn More
It's important that university-owned devices used remotely are properly maintained and secured.Verification
Online Training Resources
Frequently Asked Questions
Who can access these tools?
All tools listed above are available to faculty and staff and many are also available to students.
How do I gain access to these tools?
All Office 365 tools (including email, OneDrive and Teams) are already available to faculty and staff. Canvas access is available to all faculty and staff though only faculty certified in Canvas have access to courses. Access to Adobe Sign, Spectrum and WebEx must be requested via our Helpdesk.
How can I become certified in Canvas?
Please submit your request via our Helpdesk.