Remote Productivity Tools

Troy University provides access to several tools that can be used to enhance productivity and collaboration from a distance. Capabilities include course delivery, document sharing and teleconferencing. The Helpdesk is available Monday - Friday, 7:00 a.m. - 7:00 p.m., Saturday, 10:00 a.m. - 2:00 p.m., and Sunday, 1:00 p.m. - 4:00 p.m. (Central Time). You can reach the Helpdesk by phone at 334-670-HELP (4357).

Faculty and staff must login to the Helpdesk in order to access many of the help and service request links included below.
Canvas Logo

Canvas

A Learning Management System for providing online course delivery including support for groups and discussion boards.

An Academic Services Associate (ASA) will be provided for each course to help answer questions related to student service questions.

Visit this link to request Canvas support.

Login Help
Office 365 Logo

Office 365

Access the full suite of Office 365's online services, including OneNote, SharePoint, Yammer, Word, Excel and more.

Visit this link to request Office 365 support.

Login Help
Email Logo

Email

Troy University's official communications system for students, faculty and staff. Accessible from your device or via the web.

Visit this link to request email support.

Login Help
WebEx Logo

WebEx

Host video conferencing meetings with participants joining via phone and computer. Presenters can share screens and collaborate with attendees in real time.

Visit this link to request WebEx support.

Login Help
OneDrive Logo

OneDrive

Backup and access your files from anywhere. Via OneDrive, you can securely share files with others and collaborate on the same document without the need to circulate different revisions via email.

Visit this link to request OneDrive support.

Login Help
Team Logo

Teams

Group messaging and collaboration tool that offers chat, file sharing, teleconferencing and screen sharing capabilities directly integrated into your Office 365 services.

Visit this link to request Teams support.

View the Quick Start guide.

Login Help
Adobe Sign Logo

Adobe Sign

Complete and digitally sign documents from a distance, without printing a single form.

Visit this link to request Adobe Sign support.

Login Help
Canvas Mobile Apps Logo

Canvas Mobile Apps

Easily access your online courses from the Canvas mobile apps. Two apps are available: Canvas Student and Canvas Teacher.

Download
Troy Mobile App Logo

TROY Mobile App

Quickly access key resources from your mobile device, including Self-Service, Canvas, email, calendars and more.

Download
Helpdesk Logo

Helpdesk

Receive assistance from our Knowledgebase or by requesting support.

Login
LogMeIn Logo

LogMeIn

This service is used to provide remote assistance to faculty and staff. This link only needs to be used if instructed to do so by a support representative.

Connect
Spectrum Logo

Spectrum

Website hosting space available to faculty for publishing self-built websites. Many faculty have websites serving as supplemental resources for their courses.

Visit Sign Up
Adobe Creative Cloud Logo

Adobe Creative Cloud for Students

Adobe is offering students temporary at-home access to Creative Cloud until July 6, 2020. Sign up required to activate; access provided within 24 hours of registration.

Instructions for Accessing Your Account

Sign Up Support
Voicemail Logo

Voicemail

Faculty and staff can check their voicemail messages from any location. In addition, they can sign up to have new voicemail messages sent to their TROY email as an audio recording.

Sign Up Help
Best Practices Logo

Best Practices for Working Remotely

Best practices for maintaining productivity, effective use of communication tools and cybersecurity tips for remote workers.

Learn More
Remote Devices Logo

Remote University Devices

It's important that university-owned devices used remotely are properly maintained and secured.

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