The following information is an overview of services offered by the Information Technology department for TROY students. Our hope is that this information will guide you as you enjoy your TROY experience.
TROY IT looks forward to assisting you during your time at Troy University.
Contact Us:
334-670-HELP(4357)
TROY’s IT site for students is https://it.troy.edu/students. It contains information about the services we provide, policies, and whom to contact when a student requires assistance with an Information Technology service.
To find answers to common questions you may visit the Frequently Asked Questions page on the site listed above.
Students may also contact IT’s helpdesk at 334-670-HELP(4357) or submit a Helpdesk ticket at https://helpdesk.troy.edu
Visit https://helpdesk.troy.edu to submit Helpdesk tickets and view knowledge base articles.
The Helpdesk includes a service catalog that includes all services supported by the Helpdesk organized into categories.
If you are unable to find the service you are looking for, use the search feature to search the Helpdesk.
Under the Students menu on the IT website, you will find a listing of all computer labs on each campus.
In early 2019 TROY IT launched the my.troy.edu site (MY portal) in conjunction with the launch of Marketing and Communication’s new troy.edu website. These two efforts provide different groups of people with information that is specific to their needs. The troy.edu website offers content intended primarily for prospective students and the community, while the new MY portal provides direct access to information and services for current students, faculty and staff.
The new MY portal supports single sign-on, which means that authorized users that have logged into MY will also be able to access many services without logging into each one again, individually, including Canvas, Troy University Self-Service, Helpdesk and more.
As a new student at TROY, the MY portal is your resource for information.
MY Homepage
The homepage at https://my.troy.edu/index.html, which is the first page that users will see after logging into the website, carries over the spirit of the previous “Trojan Hub” page, which featured large “tile” links to important services. Over the years we’ve found this layout to be preferred by most of our users; the links contained on this page were selected based on the percentage of traffic that they received.
SOS Notifications
Notifications that were previously only available directly on the sos.troy.edu website are now displayed, automatically, across all pages of the MY portal. For example, on-going service issues or critical safety alerts are now displayed in all pages, when activated. Important notifications can now be read, including the full details of the outage or safety event, from directly in MY.
Site-Wide Notifications
Each page includes an area where important notices are displayed such as links to streamed events, critical information about new technology deployments and activities that impact the university-wide community.
The Troy University Communications Methods page refers to all electronic services used by the university to communicate with its constituents. Some of these services are regularly used to communicate directly with faculty, staff, and students (Trojan E-mail, Trojan Web Express) while others are only used in emergency situations (e2Campus, SOS Website, Network Authentication).
TROY provides information regarding safety notices and system alerts via the SOS website. Safety notices are also sent via email and/or text message through Omnilert. Alerts include, but are not limited to, weather, building safety, etc. SOS notices are also sent through the TROYUSOS Twitter account . All TROY users automatically have an SOS account (accessed by using their TrojanPass credentials) in which they receive notices through their TROY email account. It is also possible to sign up for text alerts. For more information on how to manage notices, please visit the knowledge base at helpdesk.troy.edu.
See SOMETHING. Say SOMETHING.
Text TROJANTIP and your message to 79516
Go to sos.troy.edu to update your information and provide additional ways to be contacted.
TrojanTXT is available for students to sign up. TrojanTXT is an SMS communication service that will swiftly notify students of a number of Student Services topics and deadlines such as: registration dates, financial aid deadlines, drop/add dates, and billing. Please place a helpdesk ticket to send a TrojanTXT to students. Currently, we have over 5,000 students signed up to receive TrojanTXT SMS messages.
All residential students will have access to a copy of the new McAfee ENS 10.7 Edition for use on their personal computers, along with updates. This software protects against virus, trojans, worms, and other forms of malware.
Students can protect their laptops with FrontDoorSoftware Laptop Loss & Recovery. Installation includes laptop registration, a new talk feature, and 4 years of software tracking service, as long as you have and are using your @troy.edu email address. Protect your laptop, information, music, emails, and pictures for free.
Visit https://frontdoorsoftware.com/troy/ to download FrontDoorSoftware for your laptop.
For support you will need to contact FrontDoor:
303-670-8800
techsupport@frontdoorsoftware.com
It is very important that you maintain the security of your computer and personal information. With proper software maintenance you can greatly reduce the risk of becoming a victim of identity theft.
Never share your passwords for Information Technology services such as Trojan E-Mail, Trojan Web Express, or Canvas with anyone.
Students are encouraged to review TROY's Residential Network (RESNET) Policy and other technology policies that govern the use of electronic resources.
All students must ensure their computers have updated anti-virus software and system updates are current before connecting to our network. Failure to properly protect a computer may result in the computer becoming infected with malware and possibly being blocked from the network.
You can visit the Software section for information about anti-virus and related software.
Please read about Troy’s Network Authenticated Login System, which is how a student will gain access to TROY’s network
Microsoft Office 365 is Troy University’s official email and is provided to all registered students of Troy University. Your O365 account includes your University email account along with the online version of the Microsoft Office Suite. Users also have the option to install the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, on up to 5 of your personal devices. You may access your account and the online version of Microsoft Office at https://office.com/owa.
Mobile Devices
Microsoft’s core apps are available for download from the mobile app store on supported devices & platforms.
What is a TrojanPass account?
This account is known as a single sign-on (SSO) account. The same username and password will give you access to many services including:
TROY Email, Canvas, Self-Service, Trojan Web Express, the Helpdesk and Microsoft 365 Apps. You can view a full list of services at https://reset.troy.edu/.
You can also visit https://reset.troy.edu to reset or change your password.
Think Before You Click!
Attackers will create a sense of “Panic” or “Urgency” to rush you into making a mistake
Use good judgement
Precautions
For more information, and to download the app, which is available for Android and iOS, visit it.troy.edu/mobile.
2-Factor authentication immediately increases your account security by requiring a second method of verification to prove your identity when signing into your TROY M365/Email account.
Methods:
Benefits:
Canvas is the learning management system used to access your courses online. In Canvas, you can access course announcements, assignments, and grades. You can also utilize the Inbox to communicate with your instructor.
For additional information about Canvas visit, https://it.troy.edu/canvas/
Canvas Student
Do you want to check your course on the go? The Canvas Student app is also available for download in both the app stores.
If you need technical assistance with Canvas, please put in a helpdesk ticket selecting Teaching and Learning.