The following information is an overview of services offered by the Information Technology department for TROY students. Our hope is that this information will guide you as you enjoy your TROY experience.
TROY IT looks forward to assisting you during your time at Troy University.
Contact Us:
334-670-HELP(4357)
Visit https://helpdesk.troy.edu to submit Helpdesk tickets and view knowledge base articles.
The Helpdesk includes a service catalog that includes all services supported by the Helpdesk organized into categories.
If you are unable to find the service you are looking for, use the search feature to search the Helpdesk.
Under the Students menu on the IT website, you will find a listing of all computer labs on each campus.
In early 2019 TROY IT launched the my.troy.edu site (MY portal) in conjunction with the launch of Marketing and Communication’s new troy.edu website. These two efforts provide different groups of people with information that is specific to their needs. The troy.edu website offers content intended primarily for prospective students and the community, while the new MY portal provides direct access to information and services for current students, faculty and staff.
The new MY portal supports single sign-on, which means that authorized users that have logged into MY will also be able to access many services without logging into each one again, individually, including Canvas, Troy University Self-Service, Helpdesk and more.
As a new student at TROY, the MY portal is your resource for information.
MY Homepage
The homepage at https://my.troy.edu/index.html, which is the first page that users will see after logging into the website, carries over the spirit of the previous “Trojan Hub” page, which featured large “tile” links to important services. Over the years we’ve found this layout to be preferred by most of our users; the links contained on this page were selected based on the percentage of traffic that they received.
SOS Notifications
Notifications that were previously only available directly on the sos.troy.edu website are now displayed, automatically, across all pages of the MY portal. For example, on-going service issues or critical safety alerts are now displayed in all pages, when activated. Important notifications can now be read, including the full details of the outage or safety event, from directly in MY.
Site-Wide Notifications
Each page includes an area where important notices are displayed such as links to streamed events, critical information about new technology deployments and activities that impact the university-wide community.
TROY provides information regarding safety notices and system alerts via the SOS website. Safety notices are also sent via email and/or text message through Omnilert. Alerts include, but are not limited to, weather, building safety, etc. SOS notices are also sent through the TROYUSOS Twitter account . All TROY users automatically have an SOS account (accessed by using their TrojanPass credentials) in which they receive notices through their TROY email account. It is also possible to sign up for text alerts. For more information on how to manage notices, please visit the knowledge base at helpdesk.troy.edu.
See SOMETHING. Say SOMETHING.
Text TROJANTIP and your message to 79516
Go to sos.troy.edu to update your information and provide additional ways to be contacted.
Microsoft Office 365 is Troy University’s official email and is provided to all registered students of Troy University. Your O365 account includes your University email account along with the online version of the Microsoft Office Suite. Users also have the option to install the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, on up to 5 of your personal devices. You may access your account and the online version of Microsoft Office at https://office.com/owa.
Mobile Devices
Microsoft’s core apps are available for download from the mobile app store on supported devices & platforms.
For more information, and to download the app, which is available for Android and iOS, visit it.troy.edu/mobile.
2-Factor authentication immediately increases your account security by requiring a second method of verification to prove your identity when signing into your TROY M365/Email account.
Methods:
Benefits:
Canvas is the learning management system used to access your courses online. In Canvas, you can access course announcements, assignments, and grades. You can also utilize the Inbox to communicate with your instructor.
For additional information about Canvas visit, https://it.troy.edu/canvas/
Canvas Student
Do you want to check your course on the go? The Canvas Student app is also available for download in both the app stores.
If you need technical assistance with Canvas, please put in a helpdesk ticket selecting Teaching and Learning.
Students can join the line to see Financial Aid remotely using the Qless electronic queue management solution. They will be notified via text message of wait times and will be able to ask for more time or cancel their place in line directly from their phone. Currently, if students would like to visit a physical kiosk on the Troy campus there is one located in the Adams Administration building across from the elevator. To learn more about how to join the line, click here.
