Visit https://helpdesk.troy.edu to submit Helpdesk tickets and view knowledge base articles.

The Helpdesk includes a service catalog that includes all services supported by the Helpdesk organized into categories.

If you are unable to find the service you are looking for, use the search feature to search the Helpdesk.

In early 2019 TROY IT launched the my.troy.edu site (MY portal) in conjunction with the launch of Marketing and Communication’s new troy.edu website. These two efforts provide different groups of people with information that is specific to their needs. The troy.edu website offers content intended primarily for prospective students and the community, while the new MY portal provides direct access to information and services for current students, faculty and staff.

The new MY portal supports single sign-on, which means that authorized users that have logged into MY will also be able to access many services without logging into each one again, individually, including Canvas, Troy University Self-Service, Helpdesk and more.

As a new student at TROY, the MY portal is your resource for information.

MY Homepage

The homepage at https://my.troy.edu/index.html, which is the first page that users will see after logging into the website, carries over the spirit of the previous “Trojan Hub” page, which featured large “tile” links to important services. Over the years we’ve found this layout to be preferred by most of our users; the links contained on this page were selected based on the percentage of traffic that they received.

SOS Notifications

Notifications that were previously only available directly on the sos.troy.edu website are now displayed, automatically, across all pages of the MY portal. For example, on-going service issues or critical safety alerts are now displayed in all pages, when activated. Important notifications can now be read, including the full details of the outage or safety event, from directly in MY.

Site-Wide Notifications

Each page includes an area where important notices are displayed such as links to streamed events, critical information about new technology deployments and activities that impact the university-wide community.

TROY provides information regarding safety notices and system alerts via the SOS website. Safety notices are also sent via email and/or text message through Omnilert. Alerts include, but are not limited to, weather, building safety, etc. SOS notices are also sent through the TROYUSOS Twitter account . All TROY users automatically have an SOS account (accessed by using their TrojanPass credentials) in which they receive notices through their TROY email account. It is also possible to sign up for text alerts. For more information on how to manage notices, please visit the knowledge base at helpdesk.troy.edu.

TrojanTXT is available for students to sign up. TrojanTXT is an SMS communication service that will swiftly notify students of a number of Student Services topics and deadlines such as: registration dates, financial aid deadlines, drop/add dates, and billing. Please place a helpdesk ticket to send a TrojanTXT to students. Currently, we have over 5,000 students signed up to receive TrojanTXT SMS messages.

Sign up for TrojanTXT

Students can protect their Microsoft Windows laptops with FrontDoorSoftware Laptop Loss & Recovery. Installation includes laptop registration, a new talk feature, and 4 years of software tracking service, as long as you have and are using your @troy.edu email address. Protect your laptop, information, music, emails, and pictures for free.

Visit https://frontdoorsoftware.com/troy/ to download FrontDoorSoftware for your laptop.

For support you will need to contact FrontDoor:
303-670-8800
techsupport@frontdoorsoftware.com

• Never share your password. Never!
• Don’t talk to strangers!
  • It sounds silly, but phishing can be an email or a phone call.
• Always use a unique password for each account, if this is an option.
  • Use a password manager to help you keep track, don’t write them on a sticky.
• Use privacy settings on social websites and review them often.
• Before sharing anything online, remember…what happens on the web, stays on the web.
• Limit your use of public Wi-Fi.
  • Consider waiting to access sensitive accounts until you are at home.
• Update your devices and your antivirus software regularly.

All students must ensure their computers have updated anti-virus software and system updates are current before connecting to our network. Failure to properly protect a computer may result in the computer becoming infected with malware and possibly being blocked from the network.

You can visit the Software section for information about anti-virus and related software.

Please read about Troy’s Network Authenticated Login System, which is how a student will gain access to TROY’s network

What is a TrojanPass account?

This account is known as a single sign-on (SSO) account. The same username and password will give you access to many services including:

TROY Email, Canvas, Self-Service, Trojan Web Express, the Helpdesk and Microsoft 365 Apps. You can view a full list of services at https://reset.troy.edu/.

You can also visit https://reset.troy.edu to reset or change your password.

• Access to Canvas online courses
• View Trojan transportation services
• Ask TROY feature
• Receive notifications
• Easy access to important university services
• Scores, schedules, and news for the TROY Trojans!

For more information, and to download the app, which is available for Android and iOS, visit it.troy.edu/mobile.

Canvas is the learning management system used to access your courses online. In Canvas, you can access course announcements, assignments, and grades. You can also utilize the Inbox to communicate with your instructor.

For additional information about Canvas visit, https://it.troy.edu/canvas/

Canvas Student

Do you want to check your course on the go? The Canvas Student app is also available for download in both the app stores.

If you need technical assistance with Canvas, please put in a helpdesk ticket selecting Teaching and Learning.