The Information Technology department operates a help desk which assists the university community with various computer difficulties. The IT Department does not support third-party software. In order to receive assistance contact your local Help Desk or use the Online Help Desk Request form.
IT manages the central computing facility, network infrastructure, helpdesk, database management, electronic library resources, data security, document imaging, web services, electronic communications and enterprise-level system development and management.
Mission statement
The IT department will support the mission of Troy University by providing efficient, readily-available technology to the University system. IT endeavors to maintain flawless, constantly-available electronic resources and support mechanisms. To this end, IT actively investigates new technologies and structures to facilitate realization of the University's mission.
IT Responsibilities
Administrative Computing - ERP, SIS system management and maintenance
Academic Computing - Student CIS software/server management
Systems Development - Enterprise-level system administration, design and maintenance
Network Services - Enterprise-level network administration, design and maintenance
Technical Services - PC hardware support, Microsoft Software support, end-user training, solution development
