Office of Information Technology
IT manages the central computing facility, network infrastructure, helpdesk, database management, electronic library resources, data security, document imaging, web services, electronic communications and enterprise-level system development and management.
The Information Technology department operates a help desk which assists the university community with various computer difficulties. In order to receive assistance contact your local Help Desk or use the Online Help Desk Request form.
For questions or additional support, please call our office during the hours indicated.
The IT department will support the mission of Troy University by providing efficient, readily-available technology to the University system. IT endeavors to maintain flawless, constantly-available electronic resources and support mechanisms. To this end, IT actively investigates new technologies and structures to facilitate realization of the University's mission.
- Administrative Computing - ERP, SIS system management and maintenance
- Academic Computing - Student CIS software/server management
- Systems Development - Enterprise-level system administration, design and maintenance
- Network Services - Enterprise-level network administration, design and maintenance
- Technical Services - PC hardware support, Microsoft Software support, end-user training, solution development
IT offers scheduled group training sessions as well as online, self-training options to employees. In addition, once a year we hold our annual IT Summit, which includes training and presentations that cover a variety of different topics.
Ordering Technology Equipment or Services
We will be glad to assist any individual or group seeking to purchase new technology equipment or services. Any product that will require IT support must be reviewed by IT staff prior to purchase.
Quotes for standard hardware and software purchases are available by submitting a Helpdesk ticket and selecting "Technical Quote". Please include as many details or requirements as possible.