We hope you're rested and recharged for the new academic year. We have implemented several new solutions and are finalizing delivery of many more. Enhancements to existing services extend functionality greatly – please review familiar offerings as well.

Dr. Greg Price, CTO


Below are the new and existing systems that we would like you to explore. Please take time to review each item. The Information Technology department operates a help desk which assists the university community with various technology difficulties. In order to receive assistance contact your local Help Desk or use the Online Help Desk Request form.

Welcome Week

  • Welcome week begins Saturday, August 13th and ends Sunday, August 21st and is hosted by the Office of Student Involvement and Leadership. Welcome Week is designed to help our new incoming freshmen and transfer students get acclimated to Troy University, through various fun and exciting events on campus. Students who attend our welcome week activities are more confident when classes start because they meet and have new friends and learn more about Troy University.
    • Odyssey Convocation
    • Freshman Seminars
    • UAC Block Party
    • UAC Step Tease
    • Connection Concert
    • Bowling with the Catholics
    • Sand Volleyball Tournament
    • Cookouts
    • Ice Cream Socials
    • IFC Recruitment
    • Student Alumni Association Mock Tailgate
    • Church Welcome Luncheons
    • And many more great activities.

  • See the Entire Week Events

  • You can also find all of our events listed on the Corq app.


Freshman Run

  • The Freshman Run is a Troy University tradition, in which members of the freshmen class lead the Trojans football team onto the field during the first home game of the year. We ask that all incoming students meet on September 3 to lead our Trojans to victory.

  • View the 2015 run below.


Launch Your Mind Lab (LYMLab)

  • IT is pleased to announce the launch of a new offering: the Launch Your Mind Lab (LYMLab). In cooperation with Troy University Libraries, IT will launch a physical presence; the lab will be housed on the 2nd floor of Wallace Hall Library in Troy, AL. In the Innovation Lab, students and faculty will have the opportunity to interact with a wide-variety of new technologies, collaborate on projects or work independently on research.

    The LYMLab’s approach differs from that of other university labs, operating model, and governance. First, it accepts any student from any Troy college with any idea, fostering cross-disciplinary, cross-university collaboration. The LYMLab resources support student ventures spanning art, entrepreneurship, and technology. Second, it is student centered and faculty enabled, with programming supplied by the Information Technology department to help students take their ideas as far as they can go. Third, the LYMLab serves as a new model for university collaboration among all disciplines.  One of the many pods can be reserved by a student or an instructor for their class. The lab’s website describes the technology available within each pod.  You will also find the reservation button on the main page (see link below).

    Troy Campus Lab

    The LYMLab is housed on the 2nd floor of Wallace Hall and consists of nearly 800 square feet of space, with more than 5 collaboration stations, most with display/projection capability, and whiteboard walls. There will 1 additional meeting/video conference suite on the 1st floor in the coming months as well.

    The lab will house over $50,000 worth of technology donated by Troy University’s technology partners. Current partners include Howard Technology, Epson, Kyser Furniture, Okidata, Lenovo, AxisTV, Spectrum, Crestron, and Dalite.  The design and donations were acquired by the Troy, AL Technical Services department.

    Learn more at the INNOVATION LAB website

Student Planning Online Advising and Registration

Student Planning, the online advising and registration system within Trojan Web Express, consists of tools which enable students and their advisors to better plan for the courses which are needed to complete their academic program, as well as keep track of their degree progress. The system is easy to navigate, and uses color coding to help students plan, schedule, and register for current and future terms and/or semesters. Training and tutorial information for students can be found by going to www.troy.edu/records and clicking on “Student Planning,” and information for advisors can be found by going to the Faculty One-Stop page, clicking on “Troy Training,” and then “Student Planning.”


John W. Schmidt Center for Student Success

The mission of the John W. Schmidt Center for Student Success is to provide programs and services that enhance Troy University students' academic achievement, personal and social growth, campus and civic engagement, career development, and persistence to graduation. As a brand new Trojan, students will learn about the Trojan Way in their Troy 1101 Orientation class, sponsored by the Office of First Year Studies. Specialized programs such as Student Disability Services and the Conditional Program work to assist at-risk students succeed in their college education. The Undeclared Majors Program advises students who are not ready to declare a major and seeks to aid them in career exploration and major selection. Career Services seeks to assist students in focusing their career path while gaining work experience and providing guidance in their professional job search.

Academic assistance is provided by the Natural Science Center for tutoring in math and science as well as the Writing Center in training students to become better writers and thinkers. The Office of Civic Engagement aims to connect Troy University students to applied learning opportunities where students can develop skills in leadership, project management, and civic action while making a difference in our local community. ComputerWorks and the Testing and Assessment Computer Lab provide students, both on campus and online, with the electronic tools they need to complete academic assignments.

Federally funded programs, TRIO and Student Support Services, work to increase retention and graduation rates among students who meet the qualifications for this program.

Learn more about the John W. Schmidt Center for Student Success

Mobile App

  • The Mobile App from IT will replace the aging MOX product. The app is designed around input from student, faculty and support staff focus groups. A wide-variety of administrative and academic processes will be accessible through the app.
  • The TROY Mobile App makes it simple to access a number of services and websites easily without having to memorize several web addresses or search the web from a smaller device.The app places many existing services right at a student's fingertips and provides direct access to your schedule of classes, grades, notifications, and more.The mobile app will be available for Apple iOS and Google Android platforms. The tool is flexible; the IT department welcomes suggestions from students with ideas for how we can enhance the app.

Visit our Mobile page for download links for both iOS and Android devices.


Microsoft Office 365

Microsoft Office 365 is Troy University’s official email and is provided to all registered students of Troy University. Your O365 account includes your University email account along with the online version of the Microsoft Office Suite. Users also have the option to install the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, on up to 5 of your personal devices. You may access your account and the online version of Microsoft Office at http://splash.troy.edu/go-to/mail/.

Please visit http://it.troy.edu/office365/ for additional information on your account and features offered.


Trojan Website Redesign

This summer the IT department launched a new design for the trojan.troy.edu website. The transition is currently in-progress with several areas already updated. The new template offers a responsive design, providing support for many different screen sizes including mobile devices. In addition, it also features simplified navigation and enhanced search tools.

Visit our What's New page to learn more.


Windows 10 and MS Office 2016 Deployment

The Information Technology department is working on a project to migrate staff and faculty computers and labs to Windows 10 and MS Office 2016.

In the coming weeks, IT will formally announce the schedule for migration of Windows devices to Windows 10, and, upgrade to Office 2016 for faculty and staff. If you have software that will not run on Windows 10, what should you do? Please place a help desk ticket at: http://helpdesk.troy.edu/ and select Windows 10 and our team will contact you. All labs that met the minimum hardware requirements and had no software incompatibilities have been upgraded to W10.

A large portion of the upgrades will occur silently, via automated systems. It is imperative that the devices remain powered on during those activities as well.

Also, IT training for Windows 10 and Office 2016 has been occurring for several months; employees are encouraged to participate. Training schedules are available at http://it.troy.edu/training/.


Windows 10 - University Lab Upgrade

During phase 1 of the SCCM project the Information Technology department upgraded all labs that met the minimum hardware requirements and had no software incompatibilities.

Windows 10 Upgrade Process

Campus Number of Labs Migrated
Troy 24
Dothan 2
Phenix City 5
Montgomery 4
Total 35

ReAct Portal

IT is currently working on implementing ReAct Portal. ReAct is a self-service password reset portal that will allow users to reset their own passwords for O365, Trojan WebExpress, and Active Directory. Users will be able to reset their passwords through options that include security questions, image recognition, and random PINs sent to the user’s mobile phone using SMS or via email. Access to ReACT will be available from a PC web browser, Windows login screen, smart phone or mobile web browser.


e2Campus/SOS (Emergency Information)

  • All students are encouraged to sign up for the e2Campus alert system, which is used to send text message and e-mail notifications about safety issues that impact our locations. e2Campus is a component of our SOS (Emergency Information) Alert system. Only safety-related notices will be sent. You will not receive general information about events at the university and your contact information will not be shared with a third-party when you register.
  • You may also view notifications at our SOS Website and most alerts are also posted via our TROYUSOS Twitter account. The status of online services, such as Blackboard and E-mail, are posted to the Website and to our Twitter account.

Laptop Loss and Recovery Software

  • Students can protect their laptops with FrontDoorSoftware Laptop Loss & Recovery Free. Installation includes laptop registration, new talk feature, and 4 years of software tracking service. Protect your laptop, information, music, emails, and pictures for free today.
  • http://www.frontdoorsoftware.com/troy/
  • For support you will need to contact FrontDoor:

Adobe Sign (formerly EchoSign)

  • We currently have fifty-three forms deployed through automated workflows utilizing Adobe Sign. We have many more forms that will be deployed throughout the coming year. Nineteen of the forms currently deployed are forms that will be utilized by students.
  • All forms used through Adobe Sign are now only available through the forms section of the department’s website that manages the specific form. For instance, you need to go to Academic Record’s forms page to access the Incomplete Grade Request. Below are links to a few of the forms we currently have deployed:
  • Leave Request
    Incomplete Grade Request
    Undergraduate Course Substitution Form
    Traffic Appeals Form
    Asset Pickup & Delivery Request


  • TrojanTXT has been released for students to sign up. TrojanTXT is an SMS communication service that will swiftly notify students of a number of Student Services topics and deadlines such as: registration dates, financial aid deadlines, drop/add dates, and billing.
  • As of now 2,838 students have signed up to receive TrojanTXT SMS messages. We would also like to encourage students to participate in the TROJANS campaign seen on the digital displays around campus.
  • Learn more at the HERMES Website

ExactTarget Email

  • ExactTarget Email is available for staff use. ExactTarget is an email service that should be used when sending out mass emails to external email addresses. These emails will be sent from a troyuemail.com email address and are compliant with current FTC regulations. If your department sends out email that will need to be sent out via ExactTarget in the future, please submit a help desk ticket to get an account set up.

Request Help with IT Services

  • For assistance submit a Helpdesk Ticket or call 1-334-670-HELP (4357)

    Hours of Operation (Central Time)
    Monday - Friday, 7:00 a.m. - 11:00 p.m. 
    Saturday, 9:00 a.m. - 5:00 p.m. 
    Sunday, 1:00 p.m. - 9:00 p.m. 
The following information is provided as required by the Higher Education Opportunity Act (HEOA) of 2008, as amended, its implementing regulations, and other federal laws and guidelines.


Troy University’s Consumer Information resources are located at http://www.troy.edu/cid/. Information Technology Polices, including Copyright Policy are available at http://it.troy.edu.
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