Frequently Asked Questions (FAQ)

Listed below is a series of questions that we are frequently asked. Click on a question to view the answer.

General

Students

Faculty/Staff

General

How do I reset my e-mail password?

Please visit the Request to Reset E-mail Password page for more information.

How do I reset my Web Express password?

For assistance, call 1-800-227-4051 or fill out a Help Desk Request.

Does the University offer purchasing discounts?

Troy University & Howard Technology Solutions have partnered to create this site where you can take advantage of special academic discounts on technology products. We've listed some recommended selections, but feel free to shop our entire product catalog using the various tabs/links available to you. If you are inquiring about a University quote, please contact the IT representative at your location.

Howard Technology Solutions Portal

Faculty & Staff

I am a New Employee. What should I do?

Visit our New Employees page for a step-by-step guide.

How do I request a new Datatel/VPN account?

Please visit the Datatel/VPN Account Request page for more information.

Where can I find out my Employee (Datatel) ID Number?

Please visit the Employee ID Number Request page and login using your e-mail username and password.

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