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IT manages the central computing facility, network infrastructure, helpdesk, database management, electronic library resources, data security, document imaging, web services, electronic communications and enterprise-level system development and management.
The Office of Information Technology (OIT) operates a help desk which assists the university community with various computer difficulties. In order to receive assistance contact your local Helpdesk or use the Online Helpdesk Request form.
For questions or additional support, please call our office during the hours indicated.
Troy University IT has implemented Microsoft's Advanced Threat Protection (ATP) service as part of our ongoing cybersecurity initiative to protect TROY’s network, infrastructure, and clients from malware and unsafe links, such as those that have appeared in recent phishing scam emails. Read this important message for more information.
The Parature helpdesk software has been replaced with TeamDynamix. This helpdesk platform provides new features including an expanded knowledgebase. In order to access the new helpdesk system users must use their Trojan Web Express/TrojanPass username and password. Learn more by visiting our project website or visit the new Helpdesk.
For assistance submit a Helpdesk Ticket
or call 1-334-670-HELP (4357)
Hours of Operation (Central Time)
Monday - Friday, 7:00 a.m. - 11:00 p.m.
Saturday, 9:00 a.m. - 5:00 p.m.
Sunday, 1:00 p.m. - 9:00 p.m.
