Remote Productivity Tools

Troy University provides access to several tools that can be used to enhance productivity and collaboration from a distance. Capabilities include course delivery, document sharing and teleconferencing. The Helpdesk is available at the hours below. You can reach the Helpdesk by phone at 334-670-HELP (4357).

Microsoft Teams is now available in Canvas.

Faculty and staff must login to the Helpdesk in order to access many of the help and service request links included below.

Canvas

A Learning Management System for providing online course delivery including support for groups and discussion boards.

An Academic Services Associate (ASA) will be provided for each course to help answer questions related to student service questions.

Visit this link to request Canvas support.

Login Help

Microsoft 365

Access the full suite of Microsoft 365's online services, including OneNote, SharePoint, Yammer, Word, Excel and more.

Visit this link to request Microsoft 365 support.

Login Help

Email

Troy University's official communications system for students, faculty and staff. Accessible from your device or via the web.

Visit this link to request email support.

Login Help

OneDrive

Backup and access your files from anywhere. Via OneDrive, you can securely share files with others and collaborate on the same document without the need to circulate different revisions via email.

Visit this link to request OneDrive support.

Login Help

Teams

Group messaging and collaboration tool that offers chat, file sharing, teleconferencing and screen sharing capabilities directly integrated into your Microsoft 365 services.

Visit this link to request Teams support.

View the Quick Start guide.

Login Help

AdobeSign

Complete and digitally sign documents from a distance, without printing a single form.

Visit this link to request AdobeSign support.

Login Help

Canvas Mobile Apps

Easily access your online courses from the Canvas mobile apps. Two apps are available: Canvas Student and Canvas Teacher.

Download

TROY Mobile App

Quickly access key resources from your mobile device, including Self-Service, Canvas, email, calendars and more.

Download

Helpdesk

Receive assistance from our Knowledgebase or by requesting support.

Login

LogMeIn

This service is used to provide remote assistance to faculty and staff. This link only needs to be used if instructed to do so by a support representative.

Connect

Spectrum

Website hosting space available to faculty for publishing self-built websites. Many faculty have websites serving as supplemental resources for their courses.

Visit Sign Up

Voicemail

Faculty and staff can check their voicemail messages from any location. In addition, they can sign up to have new voicemail messages sent to their TROY email as an audio recording.

Sign Up Help

Best Practices for Working Remotely

Best practices for maintaining productivity, effective use of communication tools and cybersecurity tips for remote workers.

Learn More

Training Opportunities

Online Training Resources

Microsoft Teams

View More Resources

Training Offerings

For the current IT Training Opportunties, please visit https://it.troy.edu/training/

Additional Resources

Students

Faculty

Frequently Asked Questions

Who can access these tools?

All tools listed above are available to faculty and staff and many are also available to students.
How do I gain access to these tools?

All Microsoft 365 tools (including email, OneDrive and Teams) are already available to faculty and staff. Canvas access is available to all faculty and staff though only faculty certified in Canvas have access to courses. Access to AdobeSign and Spectrum must be requested via our Helpdesk.
How can I become certified in Canvas?

Please submit your request via our Helpdesk.