Information Technology Strategic Plan (2026-2030)
Supporting the University's Strategic Theme: Agility in Serving, Retaining and Graduating Our Students
Mission
Enable the University’s mission by delivering secure, reliable, and innovative technology solutions that support student success, teaching, research, service, and institutional operations.
Vision
Be a trusted strategic partner that advances TROY University through technology, cybersecurity, innovation, and exceptional service.
Guiding Principles
TROY Information Technology is committed to:
- Supporting the mission of Troy University
- Providing secure, reliable, and accessible technology services
- Protecting institutional information assets
- Delivering exceptional customer service
- Encouraging innovation and continuous improvement
- Promoting collaboration across the University
- Demonstrating responsible stewardship of University resources
Strategic Priority 1: Student Success
Support the student experience through technology that enhances recruitment, enrollment, learning, retention, and graduation.
Focus Areas:
- Student technology services
- Learning technologies
- Digital accessibility
- Student communications
- Mobile and self-service solutions
- Recruitment and retention technologies
- Improve digital accessibility.
Strategic Priority 2: Academic Excellence
Provide technology that supports teaching, learning, research, and academic innovation across all TROY University locations.
Focus Areas:
- Classroom technology
- Learning management systems
- Academic software and applications
- Research computing
- Artificial intelligence in education
- Faculty technology resources
Strategic Priority 3: Operational Excellence
Improve institutional effectiveness through modern enterprise systems, efficient business processes, and sound technology governance.
Focus Areas:
- Enterprise applications
- Business process improvement
- Systems integration
- Data governance
- Identity and access management
- Project management
Strategic Priority 4: Cybersecurity and Risk Management
Protect University information assets through comprehensive cybersecurity, regulatory compliance, and resilient technology operations.
Focus Areas:
- Information security
- Cybersecurity awareness
- Identity security
- Compliance and governance
- Disaster recovery
- Business continuity
- Risk management
Strategic Priority 5: Infrastructure and Digital Innovation
Maintain a secure, reliable, and scalable technology environment while evaluating and implementing emerging technologies.
Focus Areas:
- Network infrastructure
- Cloud services
- Data center operations
- Endpoint management
- Telecommunications
- Artificial intelligence
- Emerging technologies
Strategic Priority 6: Service Excellence
Deliver responsive, professional, and customer-focused technology services that promote collaboration and continuous improvement.
Focus Areas:
- Customer service
- Service management
- Communication
- Training
- Knowledge management
- Continuous improvement
Measuring Success
Each Information Technology department will establish measurable objectives that support the Strategic Plan.
Annual progress will be evaluated through:
- Strategic goals
- Major initiatives
- Key performance indicators
- Annual assessments
- Continuous improvement activities