Students: Visit the Student E-mail Account Information page for assistance.

Office 365

Office 365 Services Available to All Students and Employees

  • E-mail, calendars and contacts
  • File storage and sharing (including OneDrive)
  • Online versions of Office including Word, Excel and PowerPoint
  • Office on tablets and phones
  • Full, installed Office applications (PC and Mac)
  • 50 GB e-mail storage, 1 TB for Office 365 storage

More Information

E-mail Account Username and Password

Your e-mail address is the same as your Trojan Web Express ID. Your initial password (PIN) is the First Letter of your First Name (capital) + First Letter of your Last Name (lowercase) + 8 digit birthdate (MMDDYYYY). If you are having problems logging into your e-mail account you may Request to have your password reset by visiting reset.troy.edu.

Find Your E-mail Address

Request E-mail Password Reset

New Employees

If you are a new employee your supervisor should submit a new employee helpdesk ticket. All necessary and approved accounts will be created as a part of this ticket. Note that before a ticket can be submitted the new employee’s information must be in Datatel and already have a Web Express account. Visit the New Employees page for more information:

New Employees

E-mail Support

Need Help setting up your e-mail?, we have guides available that will lead you through the process.

E-mail Setup Guides

If you are having problems logging into your e-mail account, or other problems with your e-mail account, please select one of the links below for assistance:

Help with E-mail Request

Request E-mail Password Reset

Types of E-mail Account

Additional types of accounts may be available for use by your department. Select an account type from the list below for more information:


Faculty and Staff

E-mail Distribution Lists

Spam Information (Unsolicited E-mails)

Please forward e-mails that you suspect are spam related to spam@troy.edu. For more information about spam, please visit the link below: