IT Governance and Community Engagement
Looking for information about data governance? Visit our Data Governance Page.
TROY Information Technology is committed to collaborative governance, transparent decision-making, and continuous engagement with the University community. Technology decisions are most effective when informed by the faculty, staff, students, and administrators who rely on them every day.
Our governance model promotes open communication, strategic alignment, and responsible stewardship of University technology resources while supporting the academic, administrative, research, and service missions of Troy University.
Governance Principles
TROY Information Technology is guided by the following principles:
- Align technology initiatives with the University's mission and strategic priorities.
- Engage stakeholders throughout the planning and decision-making process.
- Promote transparency and open communication.
- Ensure responsible stewardship of institutional resources.
- Support secure, reliable, and accessible technology services.
- Foster continuous improvement through assessment and feedback.
Institutional Governance
Information Technology participates in numerous University committees to ensure technology planning supports institutional priorities and campus operations. These include:
- Chancellor's Cabinet
- Faculty Senate Technology Subcommittee
- Registration Advisory Committee
- Strategic Enrollment Management Committee
- Safety, Security, and Environmental Committee
- Additional University standing committees, advisory groups, and project teams as appropriate
Participation in these committees provides ongoing opportunities to collaborate with campus leadership, faculty, staff, and students while incorporating technology considerations into institutional planning.
Information Technology Governance
Information Technology maintains formal governance processes for enterprise technology initiatives, technology standards, cybersecurity, enterprise applications, and institutional data.
Current Governance Activities
- Data Governance Council
- Enterprise technology planning
- Technology standards and policies
- Information security governance
- Project and portfolio review
- Enterprise architecture and technology lifecycle planning
Community Engagement
Technology planning is strengthened through regular engagement with the University community.
TROY Information Technology encourages participation through:
- Campus-wide Information Technology Open Forums conducted each semester
- Technology-focused workshops and educational events
- End-user satisfaction surveys distributed through the IT Helpdesk following service requests
- Website feedback and suggestions submitted through the University's online feedback portal
- Project-specific meetings, focus groups, and advisory discussions
- Ongoing collaboration with academic and administrative departments
- Inclusion in all IT-based purchases, including software and hardware
These activities provide valuable feedback that helps identify emerging needs, improve services, and establish future technology priorities.
Continuous Improvement
Information Technology continually evaluates services, policies, and technology investments through performance metrics, customer feedback, governance committees, security assessments, and strategic planning.
Feedback from the University community is incorporated into technology planning, service improvements, and future initiatives to ensure Information Technology continues to meet the evolving needs of Troy University.