it.troy.edu logo
Search TROY IT


Search Helpdesk
Quick Links
Information for:
Jump to Main Content
Safe-Connect Logout
Safety Alert System Notice
  • About
    Offices & Hours Announcements Awards & Recognition IT Update (Newsletter) Insights IT Summit IT Employee Area
  • Services
    Classroom Technology Computer Labs Conference Rooms Cyber Security ERP Support (Colleague/Datatel)
    Document Imaging E-mail (Microsoft 365) Flex Classes Support Internet/Networking Software Support
    Technology Quotes Telecommunications Training Video Conferencing/Webinar Website Design & Management
  • Students
    Student IT Homepage 1098-T Consent/Information Canvas Canvas Student Resources Classroom Technology Computer Labs
    E-mail E-mail Password Reset Emergency Alert System Information
    (SOS)
    Frequently Asked Questions Internet Access
    LiveText Student Security Student Software Technology Policies TROY IT Orientation
  • Employees
    Employees IT Homepage New Employee Enrollment
    Process (HR)
    New Employee IT Checklist Find Your Employee
    (Colleague) ID Number
    International Travel Requirements
    Cell Phone Request/Deduction Form Request E-mail Account Request Colleague Account Request Document Imaging Account
    Request VPN Account Reset Your E-mail Password Remote Productivity Tools
  • Policies
    Technology Policies Homepage Generative AI Copyright Information Data Governance Data Reporting
    E-mail Policy Family Education Rights &
    Privacy Act (FERPA)
    Information Technology Usage Policy International Travel Requirements
    Security Policy Technology Standardization Guidelines Website Disclaimer World Wide Web Policy
  • IT logo
  • Security
    Security Homepage Account Access and Recovery Mandatory Security Training Emergency Information (SOS)
    Request Guest Network Access Phishing E-mail Messages Admin Systems Security Access
    Authorization Process
    Security Policy Screen Locking Standard Quarterly IT Security Award Winners
  • Projects
    Project Archives
  • Help
    Faculty/Staff Directory Search IT Offices/Hours Helpdesk Knowledgebase Helpdesk LogMeIn Rescue University Police Help Directory Cleaning Computers and Electronics for All Users
  • troy.edu
  • Open Search
Clearing Browser Cache
Services Support Menu
  • Home
  • FAQ
  • Best Practices
  • Classroom Technology
  • Computer Labs
  • Conference Rooms
    • Home
    • Standard
    • Video
  • Colleague (Datatel)
  • Document Imaging
  • Email
  • Networking
    • Home
    • Impulse
  • Quotes
  • Security
  • Self-Service
  • Software
  • Telecommunications
    • Home
    • Voicemail to Email
  • Training
    • Home
    • AdobeSign
    • AntiVirus
    • Clearing Cache
    • Microsoft 365
    • Signature Based Forms
    • SPSS
  • Video Conferencing
    • Home
    • Conference
    • Meeting
    • How Tos
      • Home
      • Welcome to Microsoft Teams
      • Manage Meetings
      • Join a Teams Meeting from Desktop
      • Upload and Share Files
      • How to Use Whiteboard in Teams
  • Web Development
    • Home
    • Current Websites

Clearing Browser Cache

Tutorial

Please choose your web browser for step-by-step instructions on how to clear your web browser's temporary files, history and cookies cache.

  • Internet Explorer (Version 11)
  • Firefox (Version 44)
  • Google Chrome (Version 33)

Internet Explorer (Version 11)

STEP ONE: Open Internet Explorer and select "Tools" then select "Delete Browsing History."

ie-step1

STEP TWO: After you select "Delete Browsing History," a popup window will open. In this box, check the appropriate selections, including Temporary internet files and website files, cookies and website data and any other options you wish to remove. Once you have finished selecting your options, click the "Delete" button.

ie-step2

STEP THREE: Once this is complete, restart Internet Explorer and resume normal web browsing.


Firefox (Version 44)

STEP ONE: Open Firefox, then select "Tools" then select "Options" from the main menu.

ff-step1

STEP TWO: Click on the Privacy Tab on the left. Near the middle of the Options window, you will click on the option to "Clear your recent history."

ff-step2

STEP THREE: Clicking on "clear your recent history" will open a new popup window. Next, select the appropriate time range you wish the data to be cleared. If you are unsure, please select "Everything" from the option list. Next, select your data options that you wish to clear from the web browser, including "Cookies" and "Cache" options. Upon completion of this step, click "Clear Now."

ff-step3

STEP FOUR: After the browser has completed the removal of the data, please restart your browser and resume normal web browsing.


Google Chrome (Version 33)

STEP ONE: Open Chrome, then access the menu via the tab at the top right corner of the browser window and select "History," or, use the keyboard shortcut of Control-H to open a new tab containing History options.

chrome-step1

STEP TWO: Click “Clear browsing data” which will open a popup menu.

chrome-step2

STEP THREE: Select the duration for which you wish to delete the items. If in doubt, use “the beginning of time.” option, which will clear all data recorded by the web browser. Check the box next to "Browsing history," "Cookies and other site and plug-in data," and "Cached images and files," along with any other areas for which you wish to remove stored files.

chrome-step3

STEP FOUR: Click “Clear browsing data.” Once the popup window disappears, close the settings tab and restart the browser.

Troy University Horizontal Logo
  • Troy, Alabama 36082
  • 1-800-414-5756
  • Questions?
  • Submit Feedback
  • Student Complaints
  • Student Disability Services
  • Accessibility Statement
  • Privacy Statement
  • Read Our Disclaimer
  • Accreditation Statement
  • Sites and Services Index

© 2025 Troy University

Scroll to Top of Current Page