We hope everyone is well rested and ready for a new academic year. Take a moment to review some of the enhancements and new service offerings we've been working on.
Dr. Greg Price, CTO
Student Planning, TROY’s online advising and registration system within Self-Service, consists of tools that enable students and their advisors to better plan courses that are needed to complete their academic program, as well as keep track of their degree progress. The system is easy to navigate and uses color-coding to help students plan, schedule, and register for current and future terms and/or semesters. Training and tutorial information for students can be found by going to my.troy.edu/records and clicking on “Student Planning,” and information for advisors can be found by going to my.troy.edu/records, clicking on "Faculty One Stop," “Faculty Resources,” and then “Training and Development.”
Full Time faculty and staff will be given access to complete the Annual SANS Security Training during the month of October. An email will be sent with the new link, along with the deadline. This annual training is mandatory and must be completed by December 3,2021. This online program teaches you, the user, how to keep TROY University as well as yourself Cyber secure.
The 2021 training consists of 13 short modules running approximately 40 minutes and questions for you to answer at your own pace. You do not have to view all the modules at one time. If you choose to watch them individually, the system will save your progress. Following the training, you will be prompted to complete a short survey.
Employees who have not completed the training by the deadline will find their credentials disabled on December 3, 2021.
When weather or other emergencies happen on campus, you’ll want to be notified right away. With the new free Omnilert app, you can receive these notifications instantly. In addition, the app lets you contact police with a single button, as well as send the police tips on anything you may find suspicious. The Omnilert app can be found at Google’s Play Store and Apple’s App Store, and step-by-step instructions can be found in the Helpdesk.
Canvas and Microsoft Teams partnered to bring a deeper integration for Canvas users. In your Canvas courses, you will now see two new course navigation areas for you to utilize the new Microsoft Teams features.
This will allow instructors to create Teams for their Canvas courses, and gives students and educators an easy launch point into Teams from Canvas.
This allows instructors and students to access and schedule Teams Meetings for the class directly from Canvas.
We are so excited to roll out these features for you.
The Financial Aid website on www.troy.edu now features a financial-aid focused version of our TrojanBot chat bot, which provides visitors with helpful answers to common financial aid questions in addition to links that are important to completing the financial aid application process. To access the bot simply visit any Financial Aid webpage and select the “TrojanBot” icon near the bottom of the browser window or device screen.
Our chat system, TrojanBot, which is featured on every page of my.troy.edu, it.troy.edu and select additional websites was recently expanded. IT has added more answers to common questions and additional links to key resources. Students, faculty and staff can quickly access information about resetting one’s password, basic Canvas questions, how to obtain technical support and more
The my.troy.edu portal is your gateway to essential Troy University resources. The homepage features quick access to services including Canvas, Self-Service, email and more. Within the site you can use the search to quickly find information and important forms. The MY portal was built on your feedback and we encourage you to continue sharing your thoughts and ideas for the future of this tool. If you have an idea that you’d like to share, or a problem that you would like to report, please use the Website Feedback form link found in the footer of every page or send an e-mail to email@example.com.
IT created a single point of reference to assist students, faculty and staff with identifying and learning more about resources that are key to participating in online courses or working at a distance. The Remote Productivity Tools page offers direct links to a number of online resources and related training and support resources. The page will continue to be updated with new information.
Please visit https://it.troy.edu/remote to access this resource.
The official mobile app of TROY provides users with access to information tailored to their affiliation with the university. For example, after installing the app users can set their role as “Students,” “Faculty & Staff,” “Prospective Students,” or “Alumni.” Each role delivers links and resources that are specific to each group.
Via the app, students can easily access Canvas, view Troy Campus bus routes and events. Faculty and staff have access to similar resources, which include Web Express, Self Service and the faculty and staff directory.
For more information, and to download the app, which is available for Android and iOS, visit it.troy.edu/mobile.
The SOS alert system is used to send text messages and email notifications about safety issues that impact our locations.
All faculty, staff and students have an SOS account assigned to them. Safety notifications will be sent to your Troy University email address by default. However, you can log into your SOS account using your TrojanPass credentials at sos.troy.edu. There, you can provide an alternate email address and phone number to receive alerts.
You may also view safety/weather notifications and system outages at sos.troy.edu and most alerts are also posted via our TROYUSOS Twitter account. The status of online services, such as Canvas and E-mail, are posted to the website and to our Twitter account.
See suspicious activity? Visit our TrojanTip Page to learn how to report it quickly and easily.
On behalf of the Office of Development, welcome to Troy University! We are proud to have you join our esteemed faculty and staff this year. The faculty and staff campaign will kick-off in October this year. Please watch for an email with the kickoff location nearest you! Drop by one of these locations and talk with one of our development staff members and consider giving to support the college or area you wish to support! Whether you choose payroll deduction or a one-time gift, your donation shows students, alumni and friends that Troy University is an institution worthy of support.
Please remember, participation is key in the Faculty and Staff Annual Giving Campaign. Your donation helps show others that Troy University employees are united and stand behind their students and college.
Office of Development
301 Adams Administration Building
Phone #(334) 670-3608 or (334) 670-5843
Computer Notifications, or “Toast”, on Windows systems, is a small message that shows up in a box at the bottom right of the screen and disappears on its own after few seconds. The notification, created by Information Technology, informs the users about relevant information and timely events that they should read and take action upon if noted.
Welcome Week is scheduled for August 7th through August 21st. New students as well as returning students are encouraged to attend these fun-filled events where you can meet new people, enjoy FREE food, and even get some FREE Troy University merchandise. Check out our webpage to see the schedule and follow @TroyUniversityWelcomeWeek on Instagram and use the hashtags #troychella21 and #troyuwelcomweek2021 to be featured on our page
Students, have you subscribed to the Student Event Calendar? The calendar hosts student organization events so you can always know what is happening on campus and get involved! Check out the calendar and subscribe! Organizations, be sure to submit your events so they can be added to the calendar.
Freshmen, are you ready to get involved? Freshman Forum is currently accepting applications until Friday, August 18th at 5:00 pm. Learn more and apply to participate in Freshman Forum! Why Apply? Freshman Forum provides a great opportunity to enhance your leadership skills, meet new people, network, have fun, and show your TROJAN PRIDE!
WE WANT YOU TO JOIN A CAMPUS CLUB OR ORGANIZATION this semester. During Welcome Week and for the first month of school, student organizations will be recruiting new members. We have a variety of organizations including special interest groups, service groups, religious groups, and Greek organizations. Upperclassmen, we encourage you to join organizations associated with your major. Our Student Involvement Representatives are eager to help you find your perfect fit. Email them at firstname.lastname@example.org to set up an appointment. For a complete list of clubs and organizations, visit our website.
Student Organization presidents, our annual Presidents' Meeting will be held in September. More information will be provided soon. If you were recently elected as president of an organization and have not provided the Student Involvement Office with your contact information, please email Traci Leverett, Coordinator of Student Involvement, at email@example.com with your name, email address, and phone number.
Interested in Greek Life? Information about joining an NPHC fraternity or sorority will be provided during NPHC Convocation. Sign up now for NPHC Convocation, which is being held on Sunday, August 29th at 5:00 pm. Once you register, you will be provided with the virtual meeting link. IFC Fraternity recruitment begins August 16th. Sign up for IFC here.
Be sure to follow the Student Involvement Office on Facebook and Instagram: @troystudentlead and @troysga.
The Online Training Portal is available for all staff and faculty at Troy University! Please visit https://troy.knowledgecity.com/ to log in and being learning. Explore the Course Library to view the available courses. You can choose from Business, Computer, and Safety Courses. There are also Training Courses specific to Troy University. Within the courses you can select specific items as you learn a new feature or just brushing up on what you already know!
TROY computers use McAfee Antivirus Protection for the primary end point protection for computer viruses, malware, ransomware and other cyber threats. Residential students at the Troy Campus are permitted to download and install a copy of McAfee VirusScan for use on their personal computers. For more information please go to the software page for for details.
McAfee antivirus software should be installed on all TROY owned computers. In addition, Cylance Protect should be installed on TROY computers for users who access sensitive data and personal identifiable information on students, faculty, and staff. Cylance Protect leverages artificial intelligence to detect and prevent malware from executing on your endpoints in real time.
Faculty and staff use the VPN (Virtual Private Network) to connect to secure on-line resources such as Datatel and secure shares. We have discontinued the Cisco VPN. The Forticlient is the new VPN client. The Forticlient has been remotely installed on most devices who need this access. If you have been approved for access to secure online resources, and do not have the Forticlient app installed on your device, please review our Multi-Factor Authentication (MFA) for VPN page and submit a Helpdesk ticket.
TROY Online would like to welcome online students to a new academic year. We are excited about the opportunity to serve you! Please find below a number of helpful resources to support you as you take courses within the online learning environment this term.
What is an ASA? An ASA, or Academic Services Associate, can be found in each online course. Students can ask student service type questions within the “Ask the Associate” forum located in the Discussion area of each online course. ASAs can assist with online forms, registration, graduation applications, Canvas navigation, and much more. Make sure you let an ASA know how they can help you this term.
First time online student? Getting Started with Canvas is an online orientation course designed to help students learn the Canvas Learning Management System (LMS) and get a feel for how online courses are setup. You can work through each module to learn how to become a successful online learner. This optional, self-paced orientation course provides a wealth of information for new students.
What resources are available to online students? The Student Resources webpage is a great place for online students to find helpful information and services available. The Student Guide provides systematic instructions for accessing the various technology available to students in the online learning environment.
Have a proctored exam? Students can find proctoring information by visiting the Testing Services webpage. an overview of the proctoring process and instructions to assist students with proctoring options.
Need career information? TROY Online Career Services can assist students with the development of a resume to communicate skills more efficiently, virtual mock interviews, learning to network, and access to hundreds of jobs posted daily. TROY Online Career Services is available to support students up to three years post-graduation. Contact firstname.lastname@example.org to get started.
As the summer comes to an end and we prepare together for the start of a new academic year, we wish to take this opportunity to welcome you back to TROY. The start of the year is always an exciting time. We are looking forward to a rewarding semester ahead, and wish to take this opportunity to share with you some updates to the Canvas Learning Management system.
Having trouble logging into Canvas? (Instructors & Students) You can gain access to your Canvas account by visiting my.troy.edu and logging in. On this page you will simply select Canvas from the services menu at the top or by clicking on the designated tile on the MyTroy homepage. Canvas can also be accessed by logging into canvas.troy.edu.
First Time Canvas User? (Student) All new TROY students are enrolled in the Getting Started with Canvas course. Not a new student? Need a refresher? Click here to access the Getting Started with Canvas Course. By exploring this informational, self-paced, non-credit course, you will gain a better understanding of what to expect with a Canvas course, how to prepare yourself to succeed with a Canvas course, where to go for help with a Canvas course, and what resources are available for you.
Canvas Student Mobile AppThe Canvas Student app is the mobile version of Canvas that helps students stay current with their courses anywhere. This app provides quick access to announcements, assignments and discussions. Download the Canvas Student app on Android and iOS devices.
Canvas Teacher Mobile App The Canvas Teacher app allows teachers to facilitate their courses on the go, both inside and outside the classroom. This app provides quick access to grading, communicating, and updating—three of the most frequent course facilitation tasks for teachers through announcements, assignments and discussions. Download the Canvas Teacher app on Android and iOS devices.
Instructor Publishing Improvements (Instructors)- The Dashboard, Courses menu, and All Courses pages will be displaying both published and unpublished courses. From the Dashboard, there will be two sections display: a published courses section and an unpublished courses section. Unpublished courses display at the bottom of the Dashboard. Instructors can publish courses directly from the Dashboard without having to open the course.
This is an exciting time at our University, and we are incredibly grateful to each of you for your contributions and extraordinary commitment to our students. For additional information and/or assistance with any Canvas features, please feel free to contact us at helpdesk.troy.edu, selecting Submit Helpdesk Ticket>>Teaching & Learning>> Learning Management Systems>> Canvas for Faculty/Staff. We look forward to hearing from you!
The John W. Schmidt Center for Student Success at Troy University is located in Eldridge Hall (between Shackelford Hall and the football stadium). Our goal is for you to visit us. Whether you need to use a computer or a printer, you want to apply for reasonable accommodations under the guidelines of the Americans with Disabilities Act (ADA), or if you just need a place to relax between classes, the JWS Center is here to serve you. In addition to the services listed above, we also provide free tutoring in the Academic Learning Center where you can receive tutoring in math, science, and writing. We have the federally funded TRIO Program, Student Support Services, which seeks to help each eligible student earn his or her degree, as well as the McNair Scholars, for those qualifying students who wish to pursue graduate education. The Office of Civic Engagement allows you to sign up to volunteer to make our community a better place to live, learn, and work. Our Office of Career Services can assist you with resume building, major exploration, and can offer unparalleled career advice. If you would like to earn credit by examination (CLEP/DANTES) or take the math or English placement test, our Testing Coordinator can assist in that process. Remember, though, if you simply want a place on campus to unwind between or after classes, we always have a puzzle in the hallway that you can stop by to find a home for that lost jigsaw piece. Eldridge Hall is open for all students on campus; we are here to support you in your academic pursuits!
In Fall 2019, the academic advisors in the JWS Center for Student Success began advising all incoming freshmen. We also advise students who are conditionally admitted, undecided about their major, taking a developmental math or English class, and those who are enrolled in the Bachelor of Science in Interdisciplinary Studies or Associate Degree program. To identify your advisor, login to Student Self-Service on my.troy.edu click "Student Planning," click "Plan and Schedule," and then click on the advising tab.
The JWS Center for Student Success, in its most simple terms, advocates for the success of all students at Troy University. Another new feature of the JWS Center is our Parent/Student Newsletter that will be sent out once every other month. Subscribe to this newsletter to stay up-to-date with the latest from the John W. Schmidt Center for Student Success. This newsletter will highlight various service units within the JWS Center. We also have several social media accounts that we would like for you to utilize. For more information, contact us by social media, email, telephone, or feel free to stop by Eldridge Hall.
The Troy University helpdesk aids students, faculty, and staff with a wide variety of issues they may encounter while attending or working at Troy University. Over 25 departments offer support through the helpdesk, including: Information Technology, Admissions, Student Financial Services, Financial Aid, Records, Housing, University Police, Canvas, Instructional Design, Human Resources, Marketing, Event Management, and several others.
Included in the helpdesk is a knowledge base that offers a library of information about Troy University. Anytime you have a question or a problem and cannot find an answer, try searching the knowledge base. The knowledge base contains articles relating to all departments that offer support through the helpdesk and more
Easily find the services that you need using the helpdesk search feature. The helpdesk’s search feature will allow you to perform a “Google” like search of the helpdesk to find exactly what you need. If you need to submit a helpdesk ticket and you are not sure where to locate the service, enter a few keywords describing what you need and select Service Catalog. This will return a list of the services specific to search and will allow you to submit tickets from this page. If you are looking for an answer to a question or instructions, select Knowledge Base and hopefully avoid a ticket.
IT has rolled out a Ticket Volume Indicator that measures ticket volume broken down by division. If the indicator is green, the volume of tickets for the division is at average status and will have the standard response time. If it is yellow, the volume of tickets for the division is reaching a point where response time may be briefly delayed. If the indicator is red, the volume of tickets for this division is high, and response time may take longer than usual. This volume indicator is located on the client portal homepage of the helpdesk.
If you receive an update on a helpdesk ticket and you don’t have time to log into the helpdesk to update your ticket, remember you can always reply to the email notification you receive, and your ticket will be updated with your response, and everyone included in the notification you received will be notified of your response.
Many departments have requested previously manual paper forms be converted to an electronic process due to the Covid-19 crisis. Since March, over 25 electronic forms have been deployed through Adobe Sign. Because of the number of new electronic forms, we recommend that if you need to send a form, check employee forms or student forms for the most up-to-date version of a form.
In 2019, Troy IT disabled local administrative access to Windows-based computers. The primary benefit of this change was to greatly enhance TROY’s security by minimizing the attack surface that can be utilized by a bad actor. Additional benefits include limited malware propagation as well as better stability of TROY University computers.
As this model is now industry-standard, Windows 10 has been designed to be operated using only standard user account privileges. Administrative access is typically only required in order to change system settings or install programs. As such, most end user everyday operations should be unaffected.
Many commonly used third-party applications are available to Faculty and Staff from the Software Center catalog. Additionally, Faculty and Staff can obtain temporary administrative access by calling the IT helpdesk at (334) 670-HELP (4357)
More information on these solutions is available at the link below:
Did you know that TROY IT offers many commonly used applications for download on Windows 10 via Microsoft Software Center? These applications are available to Faculty and Staff, just click "Start" and type "Software Center" into the search. These applications do not require administrator credentials to install.
For more information about approved software visit the Software Support service.
If you find that the software you need is not listed in the Software Center, you will need to request temporary Administrative Rights Access.
During Summer 2020, TROY IT deployed Microsoft Teams to all classroom and lab Instructor Station computers. A few minutes after logging into one of these computers, a Microsoft Teams shortcut will be created on the desktop along with a pop-up to sign into Teams using your TrojanPass credentials.
Create a Team consisting of your class or colleagues and then quickly start or schedule a meeting by using the “Meet” feature in the top right-hand corner of Microsoft Teams.
Once you send your online meeting invite, open your meeting options via the new button in Teams. Next, open the event and select Meeting options (at the top of the event). This will open a tab in your web browser where you can tweak your meeting settings, like lobby bypass and who can present.
TROY IT is now patching third-party applications, such as Google Chrome and Mozilla Firefox, on University Microsoft Windows remote devices connecting over TrojanNet VPN. Simply leave your University Windows device connected to TrojanNet VPN for a few hours every day or evening, no other action is needed on your part. Please note that your device’s connection to your home network needs to be set to “Private” not “Public”.
TROY IT has deployed Microsoft Office 2019 to all university-owned Windows PCs residing on a university network.
TROY IT has deployed Microsoft Local Administrator Password Solution (LAPS) to all university-owned Windows PCs which reside on a Troy University network. A LAPS-enabled PC will periodically randomize its administrator password, which is then stored centrally on TROY IT servers. Now, if one computer's administrative credentials are compromised, those credentials cannot be used to gain elevated privileges on another computer. A secondary benefit is that these credentials can be given to staff or faculty with a short-term need for privilege escalation and then be set so that the password randomizes again in a few hours.
If you need immediate assistance regarding temporary administrative rights to install software you may reach out to our IT Operators. The contact information is below.
Hours of Operation (Central Time)
Monday - Friday, 7:00 a.m. - 7:00 p.m.
Saturday, 10:00 a.m. - 2:00 p.m.
Sunday,1:00 p.m. - 4:00 p.m.
Visit https://frontdoorsoftware.com/troy/ to download FrontDoorSoftware for your laptop.
For support you will need to contact FrontDoor:
Additional student software may be found on the Student Software page on our website
Visit this link to learn more.
Students may find a list of labs for each location on our Computer Labs page
Over 80 digital displays are positioned around Troy campuses providing important information to students, faculty and staff, including current events, weather and important notices. You will notice a new look to the displays after receiving a redesigned and more modern layout. New players have been installed on each campus to continue to provide ongoing support for our digital signage.
Visix serves as a signage suite for the University. Through utilizing the Visix system, students and employees can view announcements that consists of scheduling information, alerts, notices, policies, live weather updates, live news, and other relevant content.
Training is provided to all TROY faculty and staff through the IT Department. At this time, courses are held online only via WebEx and Microsoft Teams. They cover commonly used software, systems, professional development and monthly Canvas updates. Keep a watch on the monthly training emails to see what training is upcoming. You can also view training offered by IT at the site below.
Additional online training resources have been made available at https://it.troy.edu/online/ with links to on-demand training materials, a schedule of live sessions, along with a link to the KnowledgeCity training portal.
Information Technology continues to implement Microsoft BitLocker Administration and Monitoring (MBAM) on all faculty and staff computers. MBAM service provides a simplified administrative interface for managing and monitoring BitLocker Drive Encryption on Windows systems. BitLocker offers enhanced protection against data theft and data exposure for Windows systems that are lost or stolen. BitLocker encrypts all data that is stored on a Windows system. IT is continually striving to keep your data protected.
For assistance, submit a Online HelpDesk Request form or call 1-334-670-HELP (4357)
Hours of Operation (Central Time)
Monday - Friday, 7:00 a.m. - 7:00 p.m.
Saturday, 10:00 a.m. - 2:00 p.m.
Sunday, 1:00 p.m. - 4:00 p.m.
Users can change or reset their own TrojanPass passwords for email, Self-Service and other services. Security questions, text PINs sent to the user’s mobile phone using SMS or via alternate email can be utilized. To learn more about TrojanPass please visit https://reset.troy.edu.
Microsoft Office 365 is Troy University’s official email and is provided to all registered students of Troy University. Your O365 account includes your University email account along with the online version of the Microsoft Office Suite. Users also have the option to install the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, on up to 5 of your personal devices. You may access your account and the online version of Microsoft Office at https://login.microsoftonline.com.
We provide all users with the ability to send encrypted email messages through your Troy University email account. When composing an email, type #Encrypt# into the subject line before you type the subject of the email. Microsoft will recognize the encryption tag and automatically apply the encryption.
To view an encrypted message, sign in with your Troy University 365 account or use a one-time passcode
Troy University Financial Aid self-service features several tabs and web forms that guide students, step-by-step, through the process for applying for and accepting the financial aid they need in order to achieve their academic goals. Additionally, counselors will see the same information the students see so they can provide relevant, timely support. This service will be a mobile-friendly way to apply for and accept financial aid with a dashboard-like view of the student’s status.
Self-Service Financial Aid displays a financial aid checklist that specifies all the steps and their proper sequence that students need to pursue financial aid in a particular year, including:
Follow TROY's official blog, TROY.Today, to keep up with the latest news about students, faculty, staff, alumni and more.
All parking permits for faculty, staff, students and visitors may now be purchased online. In addition, parking ticket details are available for review and tickets can also be paid. Please visit our Parking Permit and Ticket page to learn more about accessing these systems, purchasing permits, paying tickets, filing appeals or reviewing current traffic and parking regulations.
The purpose of the Family Educational Rights and Privacy Act, also known as the Buckley Amendment, is to provide students certain rights with respect to their student records. This Act also protects the student's privacy from the indiscriminate collection, maintenance, disclosure and release of personally identifiable student information, including information regarding student status or performance.
More information is available on the FERPA page in the Academic Records website.
A compilation of copyright information is available in the IT Website for review. The page includes general guidelines and links for topics such as Fair Use, the Digital Millennium Copyright Act, and the university's Electronic Copyrights Infringements Policy.
As a reminder, Troy University is committed to ensuring that individuals with disabilities have an equal opportunity to participate in the University’s programs and activities offered through the University’s website, or equally effective alternate access. A compilation of ADA compliance documents and policies are available at my.troy.edu/accessibility. The page includes policy statements and resource links.
The Higher Education Opportunity Act of 2008 requires that universities make available to current and prospective students important information concerning each institutionês academic programs, retention rates, graduation rates, crime reports, financial aid procedures and more in an effort to ensure fairness and transparency for all higher education consumers. Troy University is committed to providing prospective students, students, their families and the community full disclosure of all consumer information as required by state and federal law.
Visit the Student Consumer Information Disclosure page.