We hope everyone is well rested and ready for a new academic year. Take a moment to review some of the enhancements and new service offerings we've been working on.
Dr. Greg Price, CTO
Profile & Registration Management
- Self-Service User Profile Updates (Address, phone, personal email updates)
- Student Planning/Faculty Self-Service Online Advising and Registration
- Self-Service Financial Management – Budget Selection & Summary
- MY TROY Redesign - my.troy.edu
- Campus Recreation Department
- Troy University Libraries
- John W. Schmidt Center for Student Success
- Student Involvement
- Pay for your parking permits and parking tickets online!
- Transact Mobile Ordering
Technology Updates & Notices
- Microsoft 365
- Antivirus Protection for TROY Computers
- VPN Multifactor Authentication Notice
- Microsoft 365 Multifactor Authentication Notice
- Microsoft Office 2019
- Removal of Local Admin
- Install Approved Software
- Third-party Application Patching to Remote Devices
- Technology Training Offerings
- Data Encryption Project (MBAM)
Security & Protections
Communication & Notifications
- Omnilert App
- Emergency Notification System - Learn how to receive emergency notifications
- Microsoft Teams Update
- Computer Notifications
- VISIX Digital Displays
- Managing Email Campaigns (Salesforce)
Teaching & Learning Tools
- Flex Proficiency Course
- Respondus Lockdown Browser Extension for Chromebook
- Turnitin Plagiarism Framework (Instructor)
- Online Education
- Educational Technology/Canvas Update
- Helpdesk (TeamDynamix)
Additional Services & Tools
- Request Help with IT Services
- Remote Productivity Tools
- Troy University Mobile App
- Welcome to New Faculty & Staff from the Office of Development
- Faculty & Staff Training Opportunities
- Call Center
- Electronic Forms Through Adobe Sign
- Laptop Loss and Recovery Software
Legal & Compliance Information
- What is FERPA?
- Copyright Information and Best Practices
- Accessibility Information
- Student Consumer Information Disclosure
- Graduation Rate
News & Updates
Profile & Registration Management
Self-Service User Profile Updates (Address, phone, personal email updates)
- Students and employees can now update address, phone, and personal email information using the user profile features in Self-Service. Emergency contact information may also be updated in Self-Service for both students and employees. Please visit this link for detailed information.
Student Planning/Faculty Self-Service Online Advising and Registration
Student Planning, TROY’s online advising and registration system within Self-Service, consists of tools that enable students and their advisors to better plan courses that are needed to complete their academic program, as well as keep track of their degree progress. The system is easy to navigate and uses color-coding to help students plan, schedule, and register for current and future terms and/or semesters. Training and tutorial information for students can be found by going to my.troy.edu/records and clicking on “Student Planning,” and information for advisors can be found by going to https://my.troy.edu/faculty/training.html.
Self-Service Financial Management – Budget Selection & Summary
This year's budget information was migrated from WebAdvisor to Self-Service. Subsequently, a budget training video was produced to help aide budget managers in this transition. You can view the training video at this link.
MY TROY (my.troy.edu) is your gateway to essential Troy University resources. The homepage features quick access to services including Canvas, Self-Service, email and more. Within the site you can use the search to quickly find information and important forms. MY TROY was built on your feedback and we encourage you to continue sharing your thoughts and ideas for the future of this tool. If you have an idea that you’d like to share, or a problem that you would like to report, please use the Website Feedback form link found in the footer of every page or send an e-mail to email@example.com.
Financial Aid Chat Bot
The Financial Aid website on www.troy.edu offers a financial-aid focused version of our TrojanBot chat bot, which provides visitors with helpful answers to common financial aid questions in addition to links that are important to completing the financial aid application process. To access the bot simply visit any Financial Aid webpage and select the “TrojanBot” icon near the bottom of the browser window or device screen.
Self Service Financial Aid
Troy University Financial Aid self-service features several tabs and web forms that guide students, step-by-step, through the process for applying for and accepting the financial aid they need in order to achieve their academic goals. Additionally, counselors will see the same information the students see so they can provide relevant, timely support. This service will be a mobile-friendly way to apply for and accept financial aid with a dashboard-like view of the student’s status.
Self-Service Financial Aid displays a financial aid checklist that specifies all the steps and their proper sequence that students need to pursue financial aid in a particular year, including:
- Receipt of the FAFSA
- Any outstanding documents required
- Actions the student needs to take to proceed through the awarding process
- The review status of the application at the financial aid office
- Ability to accept/decline awards
- Ability to review, electronically sign, and print your award letter
Campus Recreation Department
- Trojan Fitness and Wellness Center Hours of Operation
Monday - Thursday 6:00 a.m. - 10:00 p.m.
Friday 6:00 a.m. - 7:00 p.m.
Saturday 10:00 a.m. - 6:00 p.m.
Sunday 1:00 p.m. - 5:00 p.m.
Outdoor Pool Hours of Operation
Monday - Sunday 1:00 p.m. - 5:00 p.m.
Troy University Libraries
- Welcome back from the Troy University Libraries. We have campus libraries in Troy, Montgomery, and Dothan. Hours of operation, the catalog, databases, Live Chat, and more can be found here: https://my.troy.edu/libraries/. All of our libraries are equipped with study rooms, poster printers, book scanners, and other state of the art equipment. We do our best to create a space that allows students to work in both collaborative and independent settings and hope all of you will choose to make us part of your learning experience at Troy this year.
John W. Schmidt Center for Student Success
The John W. Schmidt Center for Student Success at Troy University is located in Eldridge Hall (between Shackelford Hall and the football stadium). Our goal is for you to visit us. Whether you need to use a computer or a printer, you want to apply for reasonable accommodations under the guidelines of the Americans with Disabilities Act (ADA), or if you just need a place to relax between classes, the JWS Center is here to serve you. In addition to the services listed above, we also provide free tutoring in the Academic Learning Center where you can receive tutoring in math, science, and writing. We have the federally funded TRIO Program, Student Support Services, which seeks to help each eligible student earn his or her degree, as well as the McNair Scholars, for those qualifying students who wish to pursue graduate education. The Office of Civic Engagement allows you to sign up to volunteer to make our community a better place to live, learn, and work. Our Office of Career Services can assist you with resume building, major exploration, and can offer unparalleled career advice. If you would like to earn credit by examination (CLEP/DANTES) or take the math or English placement test, our Testing Coordinator can assist in that process. Remember, though, if you simply want a place on campus to unwind between or after classes, we always have a puzzle in the hallway that you can stop by to find a home for that lost jigsaw piece. Eldridge Hall is open for all students on campus; we are here to support you in your academic pursuits!
In Fall 2019, the academic advisors in the JWS Center for Student Success began advising all incoming freshmen. We also advise students who are conditionally admitted, undecided about their major, taking a developmental math or English class, and those who are enrolled in the Bachelor of Science in Interdisciplinary Studies or Associate Degree program. To identify your advisor, login to Student Self-Service on my.troy.edu click "Student Planning," click "Plan and Schedule," and then click on the advising tab.
The JWS Center for Student Success, in its most simple terms, advocates for the success of all students at Troy University. Another new feature of the JWS Center is our Parent/Student Newsletter that will be sent out once every other month. Subscribe to this newsletter to stay up-to-date with the latest from the John W. Schmidt Center for Student Success. This newsletter will highlight various service units within the JWS Center. We also have several social media accounts that we would like for you to utilize. For more information, contact us by social media, email, telephone, or feel free to stop by Eldridge Hall.
Welcome Week is scheduled for August 12th through August 25th. New students as well as returning students are encouraged to attend these fun-filled events where you can meet new people, enjoy FREE food, and even get some FREE Troy University merchandise. Check out our webpage to see the schedule and follow @TroyUniversityWelcomeWeek on Instagram.
WE WANT YOU TO JOIN A CAMPUS CLUB OR ORGANIZATION this semester. During Welcome Week and for the first month of school, student organizations will be recruiting new members. We have a variety of organizations including special interest groups, service groups, religious groups, and Greek organizations. Upperclassmen, we encourage you to join organizations associated with your major. For a complete list of clubs and organizations, visit our website.
Freshmen, are you ready to get involved? Freshman Forum is currently accepting applications until Friday, August 18th at 5:00 pm. Learn more and apply to participate in Freshman Forum! Why Apply? Freshman Forum provides a great opportunity to enhance your leadership skills, meet new people, network, have fun, and show your TROJAN PRIDE!
SGA has open senate seats for East District Housing (Shackelford, Pace, Cowart, Honors Cottage, Newman Center), West District Housing (Clements, Rushing, Trojan Village, Greek Housing, Graduate student seat and At-Large. If you want to advocate for your fellow students this is the best way to do so. Senate applications will open on August 14 and close on August 23rd at 4 pm.
Student Organization presidents, our annual Presidents' Meeting will be held in September. More information will be provided soon. If you were recently elected as president of an organization and have not provided the Student Involvement Office with your contact information, please email Destyni Peoples, Coordinator of Student Involvement, at firstname.lastname@example.org with your name, email address, and phone number.
Interested in Greek Life? Information about joining an NPHC fraternity or sorority will be provided during NPHC Convocation. Sign up now for NPHC Convocation, which is being held on Sunday, August 27th at 6:00 pm at Crosby Theater Once you register, you will be provided with the virtual meeting link. IFC Fraternity recruitment begins August 21st. Sign up for IFC here. NPC Sorority primary recruitment has concluded, but open recruitment begins on Saturday, Aug.12. Sign up for NPC open recruitment here.
Students, have you subscribed to the Student Event Calendar? The calendar hosts student organization events so you can always know what is happening on campus and get involved! Check out the calendar and subscribe! Organizations, be sure to submit your events so they can be added to the calendar.
Be sure to follow the Student Involvement Office on Facebook and Instagram: @troystudentlead and @troysga.
Pay for your parking permits and parking tickets online!
All parking permits for faculty, staff, students and visitors may now be purchased online. In addition, parking ticket details are available for review and tickets can also be paid. Please visit our Parking Permit and Ticket page to learn more about accessing these systems, purchasing permits, paying tickets, filing appeals or reviewing current traffic and parking regulations.
Transact Mobile Ordering
Transact Mobile Ordering* provides students the best contactless method for remote ordering and payment of their meals at Sodexo dining facilities (excluding the Trojan Dining Hall). Students download the mobile order app to their cell phone and search for the restaurant they want to order from. When the order is placed and paid for, the student is given a time to pick up their order. For detailed instructions, visit the Transact Mobile Ordering information page.
*ONLY AVAILABLE ON TROY CAMPUS
Technology Updates & Notices
Microsoft 365 is Troy University’s official email and is provided to all registered students of Troy University. Your M365 account includes your University email account along with the online version of the Microsoft Office Suite. Users also have the option to install the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, on up to 5 of your personal devices. You may access your account and the online version of Microsoft Office at https://login.microsoftonline.com.
Network Authentication Login
- Connect to the “Troy University” WiFi (Academic/Administrative Areas) or WiFi Name for Dormitory you live in “RESNET-(Dorm Name)” as an example. (The Troy University Secure WiFi is for University owned Faculty and Staff use Computers Only!) Lab computers, Shared Computers and Personal Computers and Mobile Devices are not to be connected to this WiFi network. Connecting other devices could result in loss of network connectivity.
- Open a browser Chrome, Edge, Firefox, etc.
- Browse to https://auth.impulse.com:8443
- At the Network Login Page as listed below enter your Troy UserID without the @troy.edu and your Troy Password for that ID. (Make sure to check the box for Terms and Conditions after clicking on the Troy University Technology Policy and/or the Residential Network Policy before clicking Sign In”
Antivirus Protection for TROY Computers
In 2021 Symphony Technology Group acquired McAfee and FireEye. Their services were merged together to create a new security product, Trellix.
TROY computers use Trellix (McAfee) Antivirus Protection for the primary end point protection for computer viruses, malware, ransomware, and other cyber threats. Residential students at the Troy Campus are permitted to download and install a copy of Trellix (McAfee) VirusScan for use on their personal computers. For more information, please go to the software page for for details.
Trellix (McAfee) antivirus software should be installed on all TROY owned computers. In addition, Cylance Protect and Malwarebytes should be installed on TROY computers for users who access sensitive data and personal identifiable information on students, faculty, and staff. Cylance Protect leverages artificial intelligence to detect and prevent malware from executing on your endpoints in real time.
VPN Multifactor Authentication Notice
If you purchase a new mobile device and have the VPN mobile token, you will need to enter a Helpdesk ticket to get assistance with migrating it to the new phone. Users are not allowed to transfer the MFA for VPN themselves. User can prepare for the transfer by opening the appropriate App Store and downloading the FortiToken Mobile App with this logo.
Microsoft 365 Authentication Notice
- Don’t get locked out of your email. Before switching to a new phone make sure that you update your contact info in your M365 profile. You can easily check and update your information by visiting https://myprofile.microsoft.com/ and clicking on the Security Info tab. Otherwise, you will need to enter a Helpdesk ticket to get assistance in regaining access.
Microsoft Office 2019
TROY IT has deployed Microsoft Office 2019 to all Windows PCs residing on a University Network. This version offers many new and exciting features as well as enhanced compatibility with Microsoft multi-factor authentication.
Removal of Local Admin
In 2019, TROY IT disabled local administrative access to Windows-based computers. The primary benefit of this change was to greatly enhance TROY’s security by minimizing the attack surface that can be utilized by a bad actor. Additional benefits include limited malware propagation as well as better stability of TROY University computers.
As this model is now industry-standard, Windows 10 has been designed to be operated using only standard user account privileges. Administrative access is typically only required in order to change system settings or install programs. As such, most end user everyday operations should be unaffected.
Many commonly used third-party applications are available to Faculty and Staff from the Software Center catalog. Additionally, Faculty and Staff can obtain temporary administrative access by calling the IT helpdesk at (334) 670-HELP (4357)
More information on these solutions is available at the link below:
Install Approved Software
Did you know that TROY IT offers many commonly used applications for download on Windows 10 via Microsoft Software Center? These applications are available to Faculty and Staff, just click "Start" and type "Software Center" into the search. These applications do not require administrator credentials to install.
For more information about approved software visit the Software Support service.
If you find that the software you need is not listed in the Software Center, you will need to request temporary Administrative Rights Access.
Third-Party Application Patching to Remote Devices
TROY IT is now patching third-party applications, such as Google Chrome and Mozilla Firefox, on University Microsoft Windows remote devices connecting over TrojanNet VPN. Simply leave your University Windows device connected to TrojanNet VPN for a few hours every day or evening, no other action is needed on your part. Please note that your device’s connection to your home network needs to be set to “Private” not “Public.”
TROY IT has deployed Microsoft Local Administrator Password Solution (LAPS) to all Windows PCs which reside on a Troy University network. A LAPS-enabled PC will periodically randomize its administrator password, which is then stored centrally on TROY IT servers. Now, if one computer's administrative credentials are compromised, those credentials cannot be used to gain elevated privileges on another computer. A secondary benefit is that these credentials can be given to staff or faculty with a short-term need for privilege escalation and then be set so that the password randomizes again in a few hours.
If you need immediate assistance regarding temporary administrative rights to install software, you may reach out to our IT Operators. The contact information is below.
Hours of Operation (Central Time)
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Technology Training Offerings
Training is provided to all TROY faculty and staff through the IT Department. At this time, courses are held online only via WebEx and Microsoft Teams. They cover commonly used software, systems, professional development and monthly Canvas updates. Keep a watch on the monthly training emails to see what training is upcoming. You can also view training offered by IT at the site below.
Additional online training resources have been made available at https://it.troy.edu/online/ with links to on-demand training materials, a schedule of live sessions, along with a link to the KnowledgeCity training portal.
Data Encryption Project (MBAM)
Information Technology continues to implement Microsoft BitLocker Administration and Monitoring (MBAM) on all faculty and staff computers. MBAM service provides a simplified administrative interface for managing and monitoring BitLocker Drive Encryption on Windows systems. BitLocker offers enhanced protection against data theft and data exposure for Windows systems that are lost or stolen. BitLocker encrypts all data that is stored on a Windows system. IT is continually striving to keep your data protected.
Security & Protections
Reporting Spam and Phishing emails
The Report Message add-in works with Outlook to allow you to report suspicious messages to Microsoft as well as manage how your Microsoft 365 email account treats these messages.
Messages that your Microsoft 365 email account marks as junk are automatically moved to your Junk Email folder. However, spammers and phishing attempts are continually evolving. If you receive a junk email in your inbox, you can use the Report Message add-in to send the message to Microsoft to help us improve our spam filters. If you find an email in your Junk Email folder that's not spam, you can use the Report Message add-in to mark it as a legitimate email, move the message to your Inbox, and report the false positive to help Microsoft improve our spam filters.
Click for more information:
Mandatory Employee Security Training
Full time faculty and staff will be given access to complete the Annual SANS Security Training during the month of October. An email will be sent with the new link, along with the deadline. This annual training is mandatory and must be completed by December 8, 2023. This online program teaches you, the user, how to keep TROY University as well as yourself Cyber secure.
The 2023 training consists of 13 short modules running approximately 40 minutes and questions for you to answer at your own pace. You do not have to view all the modules at one time. If you choose to watch them individually, the system will save your progress. Following the training, you will be prompted to complete a short survey.
Employees who have not completed the training by the deadline will find their credentials disabled on December 8, 2023.
How do I securely access University systems?
Faculty and staff use the VPN (Virtual Private Network) to connect to secure on-line resources such as Datatel and secure shares. We have discontinued the Cisco VPN. The Forticlient is the new VPN client. The Forticlient has been remotely installed on most devices who need this access. If you have been approved for access to secure online resources, and do not have the Forticlient app installed on your device, please review our Multi-Factor Authentication (MFA) for VPN page and submit a Helpdesk ticket.
How do I encrypt my e-mail?
We provide all users with the ability to send encrypted email messages through your Troy University email account. When composing an email, type #Encrypt# into the subject line before you type the subject of the email. Microsoft will recognize the encryption tag and automatically apply the encryption.
To view an encrypted message, sign in with your Troy University 365 account or use a one-time passcode
How do I reset my password? (TrojanPass)
Users can change or reset their own TrojanPass passwords for email, Self-Service and other services. Security questions, text PINs sent to the user’s mobile phone using SMS or via alternate email can be utilized. To learn more about TrojanPass please visit https://reset.troy.edu.
Communication & Notifications
When weather or other emergencies happen on campus, you’ll want to be notified right away. With the new free Omnilert app, you can receive these notifications instantly. In addition, the app lets you contact police with a single button, as well as send the police tips on anything you may find suspicious. The Omnilert app can be found at Google’s Play Store and Apple’s App Store, and step-by-step instructions can be found in the Helpdesk.
Emergency Notification System - Learn how to receive emergency notifications
The SOS alert system is used to send text messages and email notifications about safety issues that impact our locations.
All faculty, staff and students have an SOS account assigned to them. Safety notifications will be sent to your Troy University email address by default. However, you can log into your SOS account using your TrojanPass credentials at sos.troy.edu. There, you can provide an alternate email address and phone number to receive alerts.
You may also view safety/weather notifications and system outages at sos.troy.edu and most alerts are also posted via our TROYUSOS X account. The status of online services, such as Canvas and E-mail, are posted to the website and to our X account.
See suspicious activity? Visit our TrojanTip Page to learn how to report it quickly and easily.
Microsoft Teams Update
- Webinars now include the ability to require registration.
- New tools to use in meetings, like call health, where you can see how stable the connection of your call is.
- You can now seamlessly transfer your call from different devices connected to your account.
- The new meeting window changes the layout of teams meetings to make it easier to use.
Computer Notifications, or “Toast”, on Windows systems, is a small message that shows up in a box at the bottom right of the screen and disappears on its own after few seconds. The notification, created by Information Technology, informs the users about relevant information and timely events that they should read and take action upon if noted.
- TrojanTXT is an SMS communication service that will swiftly notify students of Student Services topics and deadlines such as: registration dates, financial aid deadlines, drop/add dates, and billing. To sign up to receive TrojanTXT messages, click here.
VISIX Digital Displays
Over 80 digital displays are positioned around Troy University campuses providing important information to students, faculty and staff, including current events, weather and important notices. You will notice a new look to the displays after receiving a redesigned and more modern layout. New players have been installed on each campus to continue to provide ongoing support for our digital signage.
Visix serves as a signage suite for the University. Through utilizing the Visix system, students and employees can view announcements that consists of scheduling information, alerts, notices, policies, live weather updates, live news, and other relevant content.
Managing Email Campaigns (Salesforce)
- Salesforce Email is available for faculty and staff use. Salesforce offers an email service that should be utilized when sending out mass emails to external email addresses. These emails are sent from a TROY email address and are compliant with current FTC regulations. If your department sends out emails that need to be sent to external email addresses, please submit a helpdesk ticket to have an account set up.
Teaching & Learning Tools
Flex Proficiency Course
- A new Flex Proficiency Course is now available for all new faculty that will be scheduled to teach a Flex (Hyflex) course. Designed by our IT and Instructional Design team, this self-paced course in Canvas helps new Flex instructors learn about Flex, familiarize them with the Flex classroom equipment, and teach them how to engage Flex students. The Flex Proficiency Course is mandatory for all new Flex instructors. If you will be teaching a Flex class this year and would like more information, feel free to contact email@example.com
Respondus Lockdown Browser Extension for Chromebook
- Respondus Lockdown Browser Extension for Chromebook in now available to students. Students will now be able to use their Chromebook to complete quizzes in Canvas that require Respondus Lockdown Browser or Respondus Monitor. This is the beta version, which will only work with quizzes an instructor has enabled for use with the Lockdown Browser for Chromebook.
- Documentation on enabling the option for quizzes in Canvas (faculty) and how to install the extension in Google on your Chromebook (students) can be found at the following links.
- How to prepare a quiz for use with a Chromebook and Respondus Lockdown Browser
How to enable the Respondus Lockdown Browser extension on a Chromebook
Turnitin Plagiarism Framework (Instructor)
- Turnitin Plagiarism Framework allows any Canvas created assignment to be reviewed for plagiarism. It streamlines the grading process by allowing the Turnitin Similarity Index for a student’s submission to be accessed via Canvas SpeedGrader and Gradebook. Instructors can also allow students to submit multiple files for a single assignment with each file being analyzed by Turnitin. All features and functions are available directly within Canvas, with no need to log in separately at Turnitin.com.
TROY Online would like to welcome online students to a new academic year. We are excited about the opportunity to serve you! Please find below a number of helpful resources to support you as you take courses within the online learning environment.
What is an ASA? Students are assigned an Academic Services Associate (ASA) after admission to an online program. ASAs are available to assist students outside of the online classroom and within the Ask the Associate discussion forum in each online course. ASAs can assist with online forms, registration, graduation applications, and other advising tasks. Visit Academic Services Staff to find the ASA assigned to your program and other members of the Online Academic Services team.
First-time online student? Getting Started with Canvas is an online orientation course designed to help students understand the Canvas Learning Management System (LMS) and get a feel for how online courses are designed. You can work through each module to learn how to become a successful online learner. This optional, self-paced orientation course provides a wealth of information for new students.
What resources are available to online students? The Student Resources webpage is a great place for online students to find helpful information and services available. The Student Guide provides systematic instructions for accessing the various technology available to students in the online learning environment.
Have a proctored exam? Students can find proctoring information by visiting the Testing Services webpage, an overview of the proctoring process and instructions to assist students with proctoring options.
Need an online tutor? NetTutor provides live one-on-one tutoring with highly trained professionals in a number of subjects. Simply click the NetTutor link on the course menu inside Canvas to schedule an appointment.
Need career information? TROY Online Career Services can assist students with the development of a resume to communicate skills more efficiently, virtual mock interviews, learning to network, and access to hundreds of jobs posted daily. TROY Online Career Services is available to support students up to three years post-graduation. Contact firstname.lastname@example.org to get started.
Educational Technology/Canvas Update
As the summer comes to an end and we prepare together for the start of a new academic year, we wish to take this opportunity to welcome you back to TROY. The start of the year is always an exciting time. We are looking forward to a rewarding semester ahead, and wish to take this opportunity to share with you some updates to the Canvas Learning Management system.
Having trouble logging into Canvas? (Instructors & Students) You can gain access to your Canvas account by visiting my.troy.edu and logging in. On this page you will simply select Canvas from the services menu at the top or by clicking on the designated tile on the MyTroy homepage. Canvas can also be accessed by logging into canvas.troy.edu.
First Time Canvas User? (Student) All new TROY students are enrolled in the Getting Started with Canvas course. Not a new student? Need a refresher? Click here to access the Getting Started with Canvas Course. By exploring this informational, self-paced, non-credit course, you will gain a better understanding of what to expect with a Canvas course, how to prepare yourself to succeed with a Canvas course, where to go for help with a Canvas course, and what resources are available for you.
Canvas Student Mobile App The Canvas Student app is the mobile version of Canvas that helps students stay current with their courses anywhere. This app provides quick access to announcements, assignments and discussions. Download the Canvas Student app on Android and iOS devices.
Canvas Teacher Mobile App The Canvas Teacher app allows teachers to facilitate their courses on the go, both inside and outside the classroom. This app provides quick access to grading, communicating, and updating—three of the most frequent course facilitation tasks for teachers through announcements, assignments and discussions. Download the Canvas Teacher app on Android and iOS devices.
Instructor Publishing Improvements (Instructors) - The Dashboard, Courses menu, and All Courses pages will be displaying both published and unpublished courses. From the Dashboard, there will be two sections display: a published courses section and an unpublished courses section. Unpublished courses display at the bottom of the Dashboard. Instructors can publish courses directly from the Dashboard without having to open the course.
This is an exciting time at our University, and we are incredibly grateful to each of you for your contributions and extraordinary commitment to our students. For additional information and/or assistance with any Canvas features, please feel free to contact us at helpdesk.troy.edu by submitting a Canvas for Faculty/Staff ticket. We look forward to hearing from you!
The Troy University helpdesk aids students, faculty, and staff with a wide variety of issues they may encounter while attending or working at Troy University. Over 25 departments offer support through the helpdesk, including: Information Technology, Admissions, Student Financial Services, Financial Aid, Records, Housing, University Police, Canvas, Instructional Design, Human Resources, Marketing, Event Management, and several others.
Included in the helpdesk is a knowledge base that offers a library of information about Troy University. Anytime you have a question or a problem and cannot find an answer, try searching the knowledge base. The knowledge base contains articles relating to all departments that offer support through the helpdesk and more.
Easily find the services that you need using the helpdesk search feature. The helpdesk’s search feature will allow you to perform a “Google” like search of the helpdesk to find exactly what you need. If you need to submit a helpdesk ticket and you are not sure where to locate the service, enter a few keywords describing what you need and select Service Catalog. This will return a list of the services specific to search and will allow you to submit tickets from this page. If you are looking for an answer to a question or instructions, select Knowledge Base and hopefully avoid a ticket.
If you receive an update on a helpdesk ticket and you don’t have time to log into the helpdesk to update your ticket, remember you can always reply to the email notification you receive, and your ticket will be updated with your response, and everyone included in the notification you received will be notified of your response.
Additional Services & Tools
Request Help with IT Services
For assistance, submit a Online HelpDesk Request form or call 1-334-670-HELP (4357)
Hours of Operation (Central Time)
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Remote Productivity Tools
Remote Productivity Tools offers a single point of reference to assist students, faculty and staff with identifying and learning more about resources that are key to participating in online courses or working at a distance. This page offers direct links to a number of online resources and related training and support resources. The page will continue to be updated with new information.
Please visit https://it.troy.edu/remote to access this resource.
Troy University Mobile App (iOS and Android)
The official mobile app of TROY provides users with access to information tailored to their affiliation with the university. For example, after installing the app users can set their role as “Students,” “Faculty & Staff,” “Prospective Students,” or “Alumni.” Each role delivers links and resources that are specific to each group.
Via the app, students can easily access Canvas, view Troy Campus bus routes and events. Faculty and staff have access to similar resources Self Service and the faculty and staff directory.
For more information, and to download the app, which is available for Android and iOS, visit it.troy.edu/mobile.
Welcome to New Faculty & Staff from the Office of Development
On behalf of the Office of Development, we welcome all the new students, faculty, and staff; with TROJAN SPIRIT, welcome back to everyone returning for another great year here at Troy University! We are proud to have each of you join as part of our TROY family.
Please remember, participation is key in the Faculty and Staff Annual Giving Campaign. Your donation helps show others that Troy University employees are united and stand behind their students and college.
Our faculty and staff campaign will begin in September this year. Please watch for an email with all the new things for this year! Remember, your donation shows students, alumni, and friends that Troy University is an institution worthy of support. No matter the size of the gift, your participation is a crucial element to the campaign's success. Your participation shows others that Troy University employees are united and committed to the students and the University. This commitment positively impacts contributions from corporations, foundations, and the community.
As students, you can participate in giving to the University that you love by choosing an area that means the most to you - academics, athletics, or participating in group fundraising efforts. We are working with SGA to find fun new ways for you to join the philanthropy community here at TROY!
Office of Development
301 Adams Administration Building
(334) 670-3608 or (334) 670-5843
Faculty & Staff Training Opportunities
The Online Training Portal is available for all staff and faculty at Troy University! Please visit https://troy.knowledgecity.com/ to log in and begin learning. Explore the Course Library to view the available courses. You can choose from Business, Computer, and Safety Courses. There are also Training Courses specific to Troy University. Within the courses you can select specific items as you learn a new feature or just brushing up on what you already know!
Have questions about TROY and do not know who to ask? You can contact the Troy University Call Center at 1-800-414-5756 for assistance with all of your questions related to the University. If they do not have an answer to your question, they will connect you to the right office for help. The Call Center is available Monday-Friday 7:00 a.m.-6:00 p.m. You can also send your questions to Ask A Question, and the Call Center will reply with an answer to your troy.edu email address. The Call Center responds to the Ask A Question link during office hours.
Electronic Forms Through Adobe Sign
Since March 2020, there has been a large influx of interest in processing forms electronically through Adobe Sign. Currently, over 150 electronic forms have been deployed through Adobe Sign. Because of the number of new electronic forms, we recommend that if you need to send a form, check employee forms or student forms for the most up-to-date version of a form.
Laptop Loss and Recovery Software
- Students can protect their Windows laptops with FrontDoorSoftware Laptop Loss & Recovery. Installation includes laptop registration, a talk feature, and 4 years of software tracking service, as long as you have and are using your @troy.edu email address. Protect your Windows laptop, information, music, emails, and pictures for free.
Visit https://frontdoorsoftware.com/troy/ to download FrontDoorSoftware for your Windows laptop.
For support you will need to contact FrontDoor:
Additional student software may be found here: https://it.troy.edu/students/software.html
Legal & Compliance Information
What is FERPA?
The purpose of the Family Educational Rights and Privacy Act, also known as the Buckley Amendment, is to provide students certain rights with respect to their student records. This Act also protects the student's privacy from the indiscriminate collection, maintenance, disclosure and release of personally identifiable student information, including information regarding student status or performance.
More information is available on the FERPA page in the Academic Records website.
Copyright Information and Best Practices
A compilation of copyright information is available in the IT Website for review. The page includes general guidelines and links for topics such as Fair Use, the Digital Millennium Copyright Act, and the university's Electronic Copyrights Infringements Policy.
As a reminder, Troy University is committed to ensuring that individuals with disabilities have an equal opportunity to participate in the University’s programs and activities offered through the University’s website, or equally effective alternate access. A compilation of ADA compliance documents and policies are available at my.troy.edu/accessibility. The page includes policy statements and resource links.
Student Consumer Information Disclosure
The Higher Education Opportunity Act of 2008 requires that universities make available to current and prospective students important information concerning each institution's academic programs, retention rates, graduation rates, crime reports, financial aid procedures and more in an effort to ensure fairness and transparency for all higher education consumers. Troy University is committed to providing prospective students, students, their families and the community full disclosure of all consumer information as required by state and federal law.
Visit the Student Consumer Information Disclosure page.
News & Updates
Follow the latest TROY news on the official blog
Follow TROY's official blog, TROY.Today, to keep up with the latest news about students, faculty, staff, alumni and more.
Our chat system, TrojanBot, which is featured on every page of my.troy.edu, it.troy.edu and select additional websites was recently expanded. IT has added more answers to common questions and additional links to key resources. Students, faculty and staff can quickly access information about resetting one’s password, basic Canvas questions, how to obtain technical support and more