Welcome Back!

We hope you're rested and recharged for the new academic year. We have implemented several new solutions and are finalizing delivery of many more. Enhancements to existing services extend functionality greatly please review familiar offerings as well.

Dr. Greg Price, CTO


Below are the new and existing systems that we would like you to explore. Please take time to review each item. The Office of Information Technology operates a help desk which assists the university community with various technology difficulties. In order to receive assistance contact your local Help Desk or use the Online Help Desk Request form.

Student Planning/Faculty Self-Service Online Advising and Registration

  • Student Planning, the online advising and registration system within Trojan Web Express, consists of tools which enable students and their advisors to better plan for the courses which are needed to complete their academic program, as well as keep track of their degree progress. The system is easy to navigate, and uses color coding to help students plan, schedule, and register for current and future terms and/or semesters. Training and tutorial information for students can be found by going to www.troy.edu/records and clicking on “Student Planning,” and information for advisors can be found by going to the Faculty One-Stop page, clicking on “Troy Training,” and then “Student Planning.”

    Student Planning Screenshot

Troy University Mobile App (iOS and Android)

  • Information Technology has released an updated version of the Troy University app. After choosing your Persona (Student, Faculty/Staff, Prospective Student, or Alumni) you will have easy access to Canvas, Directory, Trojan eMail, Trojan Web Express and many other features. Each of you can now customize your app screen by placing your favorites at the top for easier access. It is Troy University in the palm of your hand.

  • Look for this icon when downloading it in the iOS App Store or in the Android Google Play Store. You can also go to our Mobile App page for additional information.

  • app icon

Emergency Notification System Upgrade - Learn how to receive emergency notifications

  • Never miss a safety notice again.

  • Coming soon, you will no longer have to create an e2campus account for safety notifications. You will be able to log in with your TrojanPass credentials and update your profile with your contact information. Look for another message in the coming weeks for more information.

  • The e2Campus alert system is used to send text message and e-mail notifications about safety issues that impact our locations. e2Campus is a component of our SOS (Emergency Information) Alert system. Only safety-related notices will be sent.

  • You may also view notifications at our SOS Website and most alerts are also posted via our TROYUSOS Twitter accountThe status of online services, such as Canvas and E-mail, are posted to the Website and to our Twitter account.

Self-service Directory (help.troy.edu)

  • A new website is available at help.troy.edu that provides easy access to self-help tools and critical information for current and future students. The links in this page will help students learn how to reset their passwords, find answers to common questions and sign up for notification services.


    screenshot of Help website

Welcome to New Faculty & Staff from the Office of Development

  • On behalf of the Office of Development, welcome to Troy University! We are proud to have you join our esteemed faculty and staff this year. The faculty and staff campaign will kick-off in October this year. Please watch for an email with the kickoff location nearest you! Drop by one of these locations and talk with one of our development staff members and consider giving to support the college or area you wish to support! Whether you choose payroll deduction or a one-time gift, your donation shows students, alumni and friends that Troy University is an institution worthy of support.

    Please remember, participation is key in the Faculty and Staff Annual Giving Campaign. Your donation helps show others that Troy University employees are united and stand behind their students and college.

    Office of Development
    301 Adams Administration Building
    Phone #(334) 670-3608 or (334) 670-5843

Scholarship Donor and Recipient Brunch

  • At TROY, we believe in providing students with scholarship opportunities through the generous donations of our alumni and friends. Whether the student is eligible for scholarships with GPA requirements or something as specific as geographical location, area of study or essay-writing abilities, TROY has plenty of financial aid opportunities available for you. Our donors have worked with our development staff to provide a wide array of opportunities for students in need of a scholarship to help further their education.

    The annual Scholarship Donor and Recipient Brunch, which is held the last Saturday of March, is a time for the University and Student Recipients to say thank you to our donors. Students have the opportunity to meet the donors and say THANK YOU face to face. Join us this year as we celebrate the generosity of our alumni and friends who have so graciously given back to Troy University.

    Donors who attended the 2018 Scholarship Brunch

    Scholarhip Brunch Donor Event

Mandatory Employee Security Training

  • Full Time Staff and Faculty have been given access to complete the Annual SANS Security Training. This annual training is mandatory and should to be completed by September 30, 2018.  This online program teaches you, the user, how to keep Troy University as well as yourself CyberSecure.  Please visit the Mandatory Security Training page to begin your training.

  • Employees who have not completed the training by the deadline will find their credentials disabled on October 1, 2018.

    The 2018 Training consists of 13 modules and will take approximately 40 minutes to complete.  You do not have to view all of the modules at one time.  If you choose to watch them individually, the system will save your progress.

    Following the training, you will be prompted to complete a short survey. 

You may log into the training using your WebExpress Credentials at the following link:

Faculty & Staff Training Opportunities

  • The New Online Training Portal is now available for all staff and faculty at Troy University!  Please visit https://troy.knowledgecity.com/ to log in and being learning.  Explore the Course Library to view the available courses.  You can choose from Business, Computer, and Safety Courses.  There are also Training Courses specific to Troy University. Within the courses you can select specific items as you learn a new feature or just brushing up on what you already know! 

Online Training Portal

Data Encryption Project (MBAM)

  • IT is working to establish a program called Microsoft BitLocker Administration and Monitoring (MBAM) on all faculty and staff computers. MBAM service provides a simplified administrative interface for managing and monitoring BitLocker Drive Encryption on Windows systems. BitLocker offers enhanced protection against data theft and data exposure for Windows systems that are lost or stolen. BitLocker encrypts all data that is stored on a Windows system. IT is continually striving to keep your data protected.

With MBAM you can:

  • Reduce costs associated with managing BitLocker encryption
  • Enforce University and Departmental encryption policies
  • Monitor and audit compliance with encryption policies 

The IT Summit for Faculty & Staff

  • The 2018 IT Summit is quickly approaching. This year’s Summit will take place September 18-20 at the new Training Annex located at University Park on the Troy, AL campus.  This year's event will include over 90 training sessions, briefings, and demonstrations.  More than 10 vendors will exhibit products and host training sessions.

  • In addition to IT, many other university support divisions will present sessions at the Summit. A host of new and creative sessions will offer diverse training opportunities to all faculty and staff.

  • The IT Summit is free to attend for all University employees, but you must register.

  •  Please visit to register: https://itsummit.troy.edu

Antivirus Protection for Troy Computers

  • Troy computers use McAfee Antivirus Protection for the primary end point protection for computer viruses, malware, ransomware and other cyber threats. Residential students at the Troy Campus are permitted to download and install a copy of McAfee VirusScan for use on their personal computers. For more information please go to the software page for for details.

  • McAfee antivirus software should be installed on all Troy owned computers. In addition, Cylance Protect should be installed on Troy computers for users who access sensitive data and personal identifiable information on students, faculty, and staff. Cylance Protect leverages artificial intelligence to detect and prevent malware from executing on your endpoints in real time.

How do I securely access University systems?

  • Faculty and staff use the VPN (Virtual Private Network) to connect to secure on-line resources such as Datatel and secure shares. We have discontinued the Cisco VPN. The Forticlient is the new VPN client. The Forticlient has been remotely installed on most devices who need this access. If you have been approved for access to secure on-line resources and do not have the Forticlient installed on your device please place a Helpdesk ticket at Online Help Desk Request form.

Digital Display Updates


    Visix offers a digital signage suite that makes it easy to manage the digital communications. Using this software content-rich visual communications can be built to capture attention and increase engagement.  Members of the Information Technology Department have recently completed advanced training to provide these additional benefit to the departments and colleges. If your department or college would like to review the solution, please place a helpdesk ticket and select digital display as your service and IT will schedule a time to review with you.

Educational Technology/Canvas Update

  • As the summer comes to an end and we prepare together for the upcoming academic year, we wish to take this opportunity to welcome you back to TROY. The start of the year is always an exciting time.  We are looking forward to a rewarding semester ahead, and wish to take this opportunity to share with you some updates to the Canvas Learning Management system.

John W. Schmidt Center for Student Success

  • The John W. Schmidt Center for Student Success at Troy University at Troy University is located in Eldridge Hall (between Shackelford Hall and the football stadium). Our goal is for you to visit us whether you need to use a computer or a printer, or if you want to apply for reasonable accommodations under the guidelines of the Americans with Disabilities Act (ADA). We are here to serve you. In addition to the two services listed above, we also provide free tutoring in the Writing Center and the Natural Science Center. We have the federally funded TRIO Program, Student Support Services, which seeks to help each student earn his or her degree. The Office of Civic Engagement allows you to sign up to volunteer to make our community a better place to live, learn, and work. Our Office of Career Services can assist you with resume building, major exploration, and can offer unparalleled career advice. If you would like to earn credit by examination (CLEP/DANTES) or take the math or English placement test, our Testing Coordinator can assist in that process. If, however, you simply want a place on campus to unwind between or after classes, we always have a puzzle in the hallway that you can stop by to find a home for that lost jigsaw piece. Eldridge Hall is open for all students on campus; we are here to support you in your academic pursuits!

  • Beginning Fall 2018, the academic advisors in the JWS Center for Student Success will advise any student who is conditionally admitted, undecided about his or her major, taking a developmental math or English class, or those who are enrolled in the Bachelor of Science in Interdisciplinary Studies or Associate Degree program. To view the name of your advisor, login to Trojan Web Express, click Students and then click My Profile under Academic Profile. Your advisor will be listed under Academic Information.

  • The JWS Center for Student Success, in its most simple terms, advocates for the success of all students at Troy University. Another new feature of the JWS Center beginning Fall 2018 is our Parent/Student Newsletter that will be sent out once a month. Subscribe to this newsletter to stay up-to-date with the latest from the Office of Student Development and the John W. Schmidt Center for Student Success. This newsletter will highlight various service units within the Center. We also have several social media accounts that we would like for you to utilize. For more information, contact us by social media, email, telephone, or feel free to stop by Eldridge Hall.

  • Connect with us on Social Media

    TRIO: Student Support Services
    Office of Student Development (Adaptive Needs and Student Development Adcademic Advisors)

The New and Improved Helpdesk

  • On January 1, 2018, Troy’s new helpdesk solution was launched. We feel that the new helpdesk has been a success with new enhancements, a new look and new and improved services that it provides. The helpdesk is available for faculty, staff and students.

  • We have over 25 departments that utilize the helpdesk, including: Admissions, Troy Online, Marketing, Canvas, Instructional Design, Human Resources, Records, Information Technology, non-Academic Student Services, Housing, Event Management, University Police, Business, Financial Aid, and several others.

helpdesk homepage
helpdesk service desk catalog

Managing Email Campaigns (ExactTarget)

  • ExactTarget Email is available for faculty and staff use. ExactTarget is an email service that should be utilized when sending out mass emails to external email addresses. These emails are sent from a troyuemail.com email address and are compliant with current FTC regulations. If your department sends out emails that need to be sent to external email addresses, please submit a helpdesk ticket to have an account set up.



  • TrojanTXT is available for students to sign up. TrojanTXT is an SMS communication service that will swiftly notify students of a number of Student Services topics and deadlines such as: registration dates, financial aid deadlines, drop/add dates, and billing. Please place a helpdesk ticket to send a TrojanTXT to students.


  • Currently, we have over 5,680 students signed up to receive TrojanTXT SMS messages. We would also like to encourage students to participate in the TROJANS campaign seen on the digital displays around campus.

  • TrojanTxt Screen

Laptop Loss and Recovery Software

  • Students can protect their laptops with FrontDoorSoftware Laptop Loss & Recovery. Installation includes laptop registration, a new talk feature, and 4 years of software tracking service, as long as you have and are using your @troy.edu email address. Protect your laptop, information, music, emails, and pictures for free. 


  • For support you will need to contact FrontDoor: 

  • Laptop Loss and Recovery Software Screenshot

Enhanced University Intranet

  • The Office of Information Technology is currently in the process of developing a new intranet environment for university students, faculty and staff. Building upon previous, internally-focused web services, the new website will include content currently found in the trojan.troy.edu and my.troy.edu websites, in one location. After the initial roll-out, scheduled to occur before the end of this year, additional enhancements will be planned based on feedback from university constituents. If you have an interest in participating in usability testing, or simply providing suggestions for this new effort, we encourage you to send your comments to web@troy.edu.

Request Help with IT Services

  • Helpdesk Ticket or call 1-334-670-HELP (4357)

    Hours of Operation (Central Time)
    Monday - Friday, 7:00 a.m. - 11:00 p.m. 
    Saturday, 9:00 a.m. - 5:00 p.m. 
    Sunday, 1:00 p.m. - 9:00 p.m. 

How do I reset my password? (TrojanPass)

  • TrojanPass is a self-service password reset portal that will allow users to reset their own passwords for O365, Trojan WebExpress, and Active Directory. Users will be able to reset their passwords through options that include security questions, image recognition, and random PINs sent to the user’s mobile phone using SMS or via email. First-Time users who have not yet completed setting up their TrojanPass profile will receive a reminder email to login and complete the process. To learn more about TrojanPass and to setup your profile please visit https://reset.troy.edu/.

  • TrojanPass Portal

Microsoft Office 365

  • Microsoft Office 365 is Troy University’s official email and is provided to all registered students of Troy University. Your O365 account includes your University email account along with the online version of the Microsoft Office Suite. Users also have the option to install the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, on up to 5 of your personal devices. You may access your account and the online version of Microsoft Office at http://splash.troy.edu/go-to/mail/.

New Sign On Experience

  • Microsoft has pushed a public preview of the “New Sign in Experience” for MO365 users.  This experience will be set as the new sign-in page for all Office 365 accounts by the end of September 2017.Users may see the option to “Try it Now” displayed at the top of the current login page.  By selecting, “Try it Now”, the page will be redirected to the new sign-in page.

  • The new experience only affects the look of signing into MO365.

Sign On window

Focused Inbox

  • Focused Inbox is a new feature, currently rolling out to all MO365 email accounts. This feature helps you focus on the emails that matter most to you and filters out all others. It will intelligently presort your email and place your most important emails in a –Focus” tab and all others within the –Other” tab.

  • What does Focused Inbox mean for Clutter

  • Focused Inbox is designed to replace Clutter and uses the same intelligence to sort emails. Instead of directing mail to a separate folder, Focus will keep all emails within your Inbox and filter the messages within the two tabs. Emails once routed to the Clutter folder will now be filtered into the –Other” tab within the Inbox view.

  • Previous settings and learned habits that where applied to Clutter will carry over to Focused Inbox.

  • For additional information, please visit Focused Inbox for Outlook

How do I encrypt my e-mail?

  • We now provide all users with the ability to send encrypted email messages through your Troy University email account. When composing an email, type #Encrypt# into the subject line before you type the subject of the email. Microsoft will recognize the encryption tag and automatically apply the encryption.

  • encryption screenshot

  • To view an encrypted message, sign in with your Troy University 365 account or use a one-time passcode

  • encryption screenshot

    encryption screenshot

IRPE now offering Qualtrics to faculty, staff and students for research

  • Troy University has purchased a university wide license for Qualtrics software. Faculty, staff, and students may now have access to a research account. For more information on Qualtrics, please visit http://www.troy.edu/irpe/qualtrics.html. Please remember that all research using Qualtrics MUST follow the approval policies and procedures from the Institutional Review Board.

Where's my refund? (Student Financial Aid)

  • Troy University Financial Aid is excited to announce that Self Service Financial Aid will be available very soon. This intuitive self-service solution features several tabs and web forms that guide students, step-by-step, through the process for applying for and accepting the financial aid they need in order to achieve their academic goals. Additionally counselors will see the same information the students see so they can provide relevant, timely support. This will be a mobile-friendly way to apply for and accept financial aid with a dashboard-like view of the student’s status accessible by students, counselors, and financial aid administrators alike.

  • Self-Service Financial Aid displays a financial aid checklist that specifies all the steps and their proper sequence that students need to pursue financial aid in a particular year, including:

    • Receipt of the FAFSA
    • Any outstanding documents required
    • Actions the student needs to take to proceed through the awarding process
    • The review status of the application at the financial aid office
    • Ability to accept/decline awards
    • Ability to review, electronically sign, and print your award letter

  • An email announcing the launch of Self-Service Financial Aid will soon follow. Be on the lookout!


Financial Aid Screenshot

Commuter Meal Plans

  • Sodexo Dining and Troy University have two meal plans for the student commuter (does not live on campus). Troy Campus students who do not have a residential meal plan and enroll in at least 9 undergraduate credit hours are required to purchase the Dining Dollar commuter meal plan ($275 + tax) per Fall and Spring Semesters. Dining Dollars can be used at any Sodexo Dining locations on the Troy Campus including Trojan Dining Hall, Trojan Food Court, Quick Zone (Math-Science Complex), Herb’s Place (Trojan Village) and stadium concessions. Dining Dollars cannot be used at Barnes & Noble bookstore.

  • Students may apply for an exemption from the Dining Dollar meal plan charge if he/she will be off campus during the semester due to an internship, study abroad, or are not taking any courses on the Troy Campus. Students may come to the Trojan Card Office in the Adams Administration Building and complete the form.

  • Troy Campus commuter students have the option to purchase the Commuter Plus Plan ($600 + tax) instead of the Dining Dollars plan. The Commuter Plus Plan will provide the student 28 meals at the Trojan Dining Hall and 350 points that may be used at the locations described above during the course of the semester.

  • To purchase the Commuter Plan Plus, students may come to the Trojan Card Office in the Adams Administration Building and complete the form. This form must be completed each semester for renewal of the Commuter Plus Plan.

  • Both meal plans are valid until the last day of the semester. Any unused Dining Dollars, meals or points will be forfeited.

Connect with TROY Social Media

  • Stay connected with the people, places and organizations that make up Troy University by following them on social media.

Follow the latest TROY news on the official blog

  • Follow TROY's official blog, TROY.Today, to keep up with the latest news about students, faculty, staff, alumni and more.

TROY's Guide to Asset Management

  • This informative training video will provide you with an understanding of the Asset Management department’s function and the procedures for removal or transfer of University owned assets.

Purchasing the Trojan Way

  • This informative training presentation will provide you with an understanding of the basic Purchasing policies and procedures, as well as guide you through the requisition to purchase order process.

Pay for your parking permits and parking tickets online!

  • All parking permits for faculty, staff, students and visitors may now be purchased online. In addition, parking ticket details are available for review and tickets can also be paid. Please visit our Parking Permit and Ticket page to learn more about accessing these systems, purchasing permits, paying tickets, filing appeals or reviewing current traffic and parking regulations.

Cable TV Deactivation and New Features

  • As of October 1st, 2017, Cable TV service to the following residential dorms has been deactivated: (User are allowed to use “Streaming Media Devices such as AppleTV, Roku, Amazon Fire Stick/Cube, SmartTV’s, etc…User may also use Digital Assistants such as Alexa and Google Home, but these particular items are not supported by IT if you have issues)

    • Trojan Village Buildings 100; 200; 300; and 400
    • Clements Hall
    • Newman Center 100 and 200
    • Cowart Hall
    • Shackelford Hall
    • Pace Hall
    • Gardner Hall
    • Hamil Hall
    • Honor’s Cottage
    • Paden House
    • Hill Crest House
    • Alpha Gamma Delta Sorority House
    • Phi Mu Sorority House
    • Alpha Delta Pi Sorority House
    • Kappa Delta Sorority House
    • Chi Omega Sorority House
    • Sigma Chi Fraternity House
    • Lambda Chi Alpha Fraternity House
    • Alpha Tau Omega Fraternity House
    • Pi Kappa Phi Fraternity House
    • Delta Chi Fraternity House
    • FarmHouse Fraternity House
    • Delta Kappa Epsilon Fraternity House

What is FERPA?

  • The purpose of the Family Educational Rights and Privacy Act, also known as the Buckley Amendment, is to provide students certain rights with respect to their student records. This Act also protects the student's privacy from the indiscriminate collection, maintenance, disclosure and release of personally identifiable student information, including information regarding student status or performance.

  • More information is available on the FERPA page in the Academic Records website.

Copyright Information and Best Practices

  • A compilation of copyright information is available in the IT Website for review. The page includes general guidelines and links for topics such as Fair Use, the Digital Millennium Copyright Act, and the university's Electronic Copyrights Infringements Policy.

Student Consumer Information Disclosure

  • The Higher Education Opportunity Act of 2008 requires that universities make available to current and prospective students important information concerning each institutionês academic programs, retention rates, graduation rates, crime reports, financial aid procedures and more in an effort to ensure fairness and transparency for all higher education consumers. Troy University is committed to providing prospective students, students, their families and the community full disclosure of all consumer information as required by state and federal law.

  • Visit the Student Consumer Information Disclosure page.

Troy University's Consumer Information resources are located at http://www.troy.edu/cid/. Information Technology Polices, including Copyright Policy are available at http://it.troy.edu.