About Canvas

Troy University has officially adopted Canvas as the new learning management system (LMS). Canvas is an easy-to-use, cloud based LMS that connects all the tools needed for learning in one place. Key benefits of Canvas include:

  • Engaging communications skills
  • Flexible features for improved learning
  • Robust and reliable design
  • 24/7 chat, email and phone support
  • Easy to use mobile app. for both faculty and students

TROY is excited about this new opportunity and committed to providing the necessary resources to assist users with Canvas. Please visit the Canvas Guides to learn more about Canvas.

When accessing Canvas, users should utilize one of the supported Web browsers.

Students and faculty/staff members will use the Canvas site to access course/site documents, research links and library resources, receive and deliver completed assignments electronically, take tests, and communicate with each other.

Although communication is generally asynchronous (i.e., you don't have to log in at a certain time), the actual course content is very structured. Normally assignments will be grouped by weeks or by modules and will be due on certain dates chosen by the instructor. Online classes are not easier than on-campus classes; in fact, many times they are more difficult because the student has to be very self-motivated.

Canvas Student Training

Visit the Student Resources homepage  for general information, animated tutorials, help request forms, and downloads.

Canvas Support

To receive assistance with Canvas issues, please go to https://helpdesk.troy.edu/TDClient/Home/ and submit a ticket choosing Canvas as the problem type. If you have never placed a ticket using the helpdesk support system, you must first create a new account. For instructions on creating an account and submitting a ticket, please go to https://it.troy.edu/helpdesk/index.html. Please include a detailed description of your problem so technical support can fully assist your needs. The Educational Technology support group works 8 a.m. until 5 p.m. (Central Time), seven days a week, assisting users so your ticket will be addressed in a timely manner.

Live Chat with the TROY Educational Technology team is available Monday - Friday from 8 a.m. until 5 p.m. (Central Time) to assist with technical issues and answer questions about Canvas. To initiate a chat go to https://canvas.troy.edu/ and click "Live Chat."

Canvas Support can also be found within Canvas by clicking on the "Help" button on the navigation menu.

Student Frequently Asked Questions

Students do not need to enroll themselves in Canvas. This is done automatically within 24 hours of registering for classes.

Usernames for Canvas will be the same as usernames for Trojan Web Express and TROY Email (ex. If your email is jdoe@troy.edu your username is jdoe for Canvas). Passwords for Canvas will be the same as your Trojan Web Express and TROY Email password. If you are unable to log in using your TROY Email username and password, please call 1 (800) 414-5756.

You may access your courses on the first day of the term.

You will notice that your classes will be listed by title and course number.

Please note that if you have previously taken courses in Canvas these courses might continue to appear on your Canvas homepage. The courses are no longer active. Also, some on-campus courses will have a site in Canvas that will appear in your list of classes. The instructor of those classes will let you know if he/she intends to use the Canvas support.

To view your active courses you will simply click on the title of the course.

All students are enrolled in a Getting Started with Canvas course that will walk you through the basic features and functionality students need to know. You will have continued access to this course so you can refer back to it often.