At Troy University we want to prepare students and give them all the tools they need to be a successful learner. Here are our Technical Requirements, Tutorials, and Software for the tools you will need at Troy.
Some aspects of courses within Canvas can be completed using a tablet or mobile device (Chromebook, iPad, Android tablet, cell phone, etc...) However, it is necessary to have access to a computer to complete the majority of your Canvas course work. Click here for a list of Canvas technical requirements.
Students are required to have software that can open/edit Microsoft Office formatted files (i.e. Word, PowerPoint, Excel, etc...) All students with an active email account can install Office 2016 by accessing their email accounts and clicking on "Office 365" followed by "Install Office 2016." Common browser plugins that courses typically use are Java, Adobe Flash, and Adobe Acrobat.
New to Canvas and wanting to learn more about our Learning Management System?
Canvas offers 24x7 support to help you with all of your Canvas needs. You can communicate with Canvas support via phone, live chat, or by submitting a ticket. You will find 24x7 support information by clicking the Help button inside Canvas on the Navigation menu.
You can also submit a ticket to https://helpdesk.troy.edu/TDClient/Home/ choosing Canvas as the problem type, or chat live (Monday - Friday from 8:00 a.m. until 5:00 p.m. Central Time) with the Educational Technology team by clicking the "Tech Chat" icon at the top of the page and selecting "Canvas" as the Category. The Educational Technology team is available through the ticket system 7 days a week from 8:00 a.m. until 5:00 p.m. (Central Time), to assist you with technical issues and answer questions about Canvas.
Jigsaw is a video conferencing service that is integrated with Canvas. Click here to learn more about Jigsaw or get assistance with questions related to Jigsaw.
Jigsaw can be accessed within Canvas through each course, if the professor has enabled Jigsaw.
NetTutor is an online tutoring service that provides students the support they need, whenever they need it for any subject and on any device.