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First Things First
At Troy University we want to prepare students and give them all the tools they need to be a successful learner. Here are our Technical Requirements, Tutorials, and Software for the tools you will need at Troy.
Tech Requirements
PC or Mac Computer
Some aspects of courses within Canvas can be completed using a tablet or mobile device (Chromebook, iPad, Android tablet, cell phone, etc...) However, it is necessary to have access to a computer to complete the majority of your Canvas course work. Click here for a list of Canvas technical requirements.
Web Browsers
It is recommended that you use either Mozilla Firefox or Google Chrome to access Canvas.
Software and Plug-ins
Students are required to have software that can open/edit Microsoft Office formatted files (i.e. Word, PowerPoint, Excel, etc...) All students with an active email account can install Office 365. To download and install Office 365 desktop applications for Windows and Mac OS, use the following link Download Office 365 Applications. Or, open a web browser and navigate to https://portal.office.com/account#installs.
Canvas Tutorials
New to Canvas and wanting to learn more about our Learning Management System?
Canvas offers 24x7 support to help you with all of your Canvas needs. You can communicate with Canvas support via phone, or by submitting a ticket. You will find 24x7 support information by clicking the Help button inside Canvas on the Navigation menu.
You can also submit a ticket to https://helpdesk.troy.edu/TDClient/Home/ choosing Canvas as the problem type. The Educational Technology team is available through the ticket system 5 days a week from 8:00 a.m. until 5:00 p.m. (Central Time), to assist you with technical issues and answer questions about Canvas.
Respondus LockDown Browser and Monitor Tutorials
LockDown Browser is a custom browser that locks down the testing environment within Canvas. Respondus Monitor works with LockDown Browser and uses a webcam and video technology to prevent cheating.
NetTutor Tutorials
NetTutor is an online tutoring service that provides students the support they need, whenever they need it for any subject and on any device.