Online Resources

Student Planning/Faculty Self-Service Online Advising and Registration

Student Planning, the online advising and registration system , consists of tools which enable students and their advisors to better plan for the courses which are needed to complete their academic program, as well as keep track of their degree progress. The system is easy to navigate, and uses color coding to help students plan, schedule, and register for current and future terms and/or semesters. Training and tutorial information for students can be found by going to my.troy.edu/records and clicking on “Student Planning,” and information for advisors can be found by going to the Faculty One-Stop page, which is found at my.troy.edu/records, clicking on“Faculty Resources,” and then “Training and Development.”

Troy University Mobile App (iOS and Android)

The official mobile app of TROY provides users with access to information tailored to their affiliation with the university. For example, after installing the app users can set their role as “Students,” “Faculty & Staff,” “Prospective Students,” or “Alumni.” Each role delivers links and resources that are specific to each group.

Via the app, students can easily access Canvas, view Troy Campus bus routes and events. Faculty and staff have access to similar resources Self Service and the faculty and staff directory.

For more information, and to download the app, which is available for Android and iOS, visit it.troy.edu/mobile.

Emergency Notification System - Learn how to receive emergency notifications

The Omnilert system is used to send text messages and email notifications about safety issues that impact our locations.

All faculty, staff and students have an Omnilert account assigned to them. Safety notifications will be sent to your Troy University email address by default. However, you can log into your Omnilert account using your TrojanPass account credentials at sos.troy.edu. There, you can provide an alternate email address and phone number to receive alerts.

You may also view safety/weather notifications and system outages at sos.troy.edu and most alerts are also posted via our TROYUSOS Twitter account. The status of online services, such as Canvas and E-mail, are posted to the website and to our Twitter account.

See suspicious activity? Visit our TrojanTip Page to learn how to report it quickly and easily.

Faculty & Staff Training Opportunities

The Online Training Portal is available for all staff and faculty at Troy University!  Please visit https://troy.knowledgecity.com/ to log in and being learning.  Explore the Course Library to view the available courses.  You can choose from Business, Computer, and Safety Courses.  There are also Training Courses specific to Troy University. Within the courses you can select specific items as you learn a new feature or just brushing up on what you already know! 

How do I securely access University systems?

Faculty and staff use the VPN (Virtual Private Network) to connect to secure on-line resources such as Colleague (Datatel) and secure shares. We have discontinued the Cisco VPN. The Forticlient is the new VPN client. The Forticlient has been remotely installed on most devices who need this access. If you have been approved for access to secure online resources, and do not have the Forticlient app installed on your device, please review our Multi-Factor Authentication (MFA) for VPN page and submit a Helpdesk ticket.

Helpdesk (TeamDynamix)

The Troy University helpdesk aids students, faculty, and staff with a wide variety of issues they may encounter while attending or working at Troy University. Over 25 departments offer support through the helpdesk, including: Information Technology, Admissions, Student Financial Services, Financial Aid, Records, Housing, University Police, Canvas, Instructional Design, Human Resources, Marketing, Event Management, and several others.

Included in the helpdesk is a knowledge base that offers a library of information about Troy University. Anytime you have a question or a problem and cannot find an answer, try searching the knowledge base. The knowledge base contains articles relating to all departments that offer support through the helpdesk and more.

Managing Email Campaigns (Salesforce)

Salesforce Email is available for faculty and staff use. Salesforce has an email service that should be utilized when sending out mass emails to external email addresses. These emails are sent from a troyuemail.com email address and are compliant with current FTC regulations. If your department sends out emails that need to be sent to external email addresses, please submit a helpdesk ticket to have an account set up.

TrojanTXT

TrojanTXT is available for students to sign up. TrojanTXT is an SMS communication service that will swiftly notify students of a number of Student Services topics and deadlines such as: registration dates, financial aid deadlines, drop/add dates, and billing. Please place a helpdesk ticket to send a TrojanTXT to students.

Currently, we have over 5,000 students signed up to receive TrojanTXT SMS messages.

Sign up for TrojanTXT

Technology Training Offerings

Information Technology offers several training events during the year. Watch for emails to see what training is upcoming. You can also view training offered by IT at the site below.

https://it.troy.edu/services-support/training/index.html

Request Help with IT Services

For assistance, submit a Online HelpDesk Request form or call 1-334-670-HELP (4357)

Hours of Operation (Central Time)
Monday - Friday, 7:00 a.m. - 7:00 p.m. 
Saturday, 10:00 a.m. - 2:00 p.m. 
Sunday, 1:00 p.m. - 4:00 p.m. 

How do I reset my password? (TrojanPass)

TrojanPass is a self-service portal that will allow users to change or reset their own TrojanPass passwords for Email, Self-Service, and Active Directory. Users will be able to reset their passwords through options that include security questions, text PINs sent to the user’s mobile phone using SMS or via alternate email. To learn more about TrojanPass please visit https://reset.troy.edu.

Microsoft 365

Microsoft 365 is Troy University’s official email and is provided to all registered students of Troy University. Your M365 account includes your University email account along with the online version of the Microsoft Suite. Users also have the option to install the Microsoft Suite, including Word, Excel, PowerPoint, and Outlook, on up to 5 of your personal devices. You may access your account and the online version of Microsoft 365 at https://www.outlook.com/troy.edu.

How do I encrypt my e-mail?

We provide all users with the ability to send encrypted email messages through your Troy University email account. When composing an email, type #Encrypt# into the subject line before you type the subject of the email. Microsoft will recognize the encryption tag and automatically apply the encryption.

To view an encrypted message, sign in with your Troy University 365 account or use a one-time passcode

Follow the latest TROY news on the official blog

Follow TROY's official blog, TROY.Today, to keep up with the latest news about students, faculty, staff, alumni and more.

Pay for your parking permits and parking tickets online!

All parking permits for faculty, staff, students and visitors may now be purchased online. In addition, parking ticket details are available for review and tickets can also be paid. Please visit our Parking Permit and Ticket page to learn more about accessing these systems, purchasing permits, paying tickets, filing appeals or reviewing current traffic and parking regulations.

What is FERPA?

The purpose of the Family Educational Rights and Privacy Act, also known as the Buckley Amendment, is to provide students certain rights with respect to their student records. This Act also protects the student's privacy from the indiscriminate collection, maintenance, disclosure and release of personally identifiable student information, including information regarding student status or performance.

More information is available on the FERPA page in the Academic Records website.

Copyright Information and Best Practices

A compilation of copyright information is available in the IT Website for review. The page includes general guidelines and links for topics such as Fair Use, the Digital Millennium Copyright Act, and the university's Electronic Copyrights Infringements Policy.

Accessibility Information

As a reminder, Troy University is committed to ensuring that individuals with disabilities have an equal opportunity to participate in the University’s programs and activities offered through the University’s website, or equally effective alternate access. A compilation of ADA compliance documents and policies are available at my.troy.edu/accessibility. The page includes policy statements and resource links.

Student Consumer Information Disclosure

The Higher Education Opportunity Act of 2008 requires that universities make available to current and prospective students important information concerning each institutionês academic programs, retention rates, graduation rates, crime reports, financial aid procedures and more in an effort to ensure fairness and transparency for all higher education consumers. Troy University is committed to providing prospective students, students, their families and the community full disclosure of all consumer information as required by state and federal law.

Visit the Student Consumer Information Disclosure page.